As a Deskside Services Technician II, you serve as the front line of technical support for field offices and business locations, ensuring smooth and secure technology operations by delivering, maintaining, and troubleshooting essential equipment and systems.
- Provide prompt, courteous service in alignment with the company’s guest service culture
- Deliver and install new or repaired equipment at end-user locations; confirm operational readiness and printing functionality across applications
- Accurately document all completed work in systems such as work request and ticketing platforms, purchase records, technical support logs, and inventory databases
- Route unresolved issues to the appropriate team members and collaborate with the User Support Coordinator to ensure proper follow-through
- Identify and resolve performance issues; escalate as needed and assist colleagues in troubleshooting complex problems
- High school diploma or equivalent
- Associate degree or higher in Information Technology or a related field preferred
- Nice to have: casino experience
- Nice to have: hospitality experience
- Nice to have: guest-facing environment
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