Schedules sales presentations and manages customer expectations
Provides the highest level of service to exceed budgeted sales presentations and volume production goals
Ensures that all Owners and guests attending a sales presentation meet eligibility requirements and are open to learning more about products and services
Uses persuasive techniques that maximize revenue while maintaining existing guest loyalty
Welcome and greet guests; anticipate and address their needs
The Customer Success Manager (CSM) on the Global Tech Touch team will handle global small-customer business and partner relationships, focusing on the Asia-Pacific region, to retain and expand customers efficiently through Planet’s low-touch model.
Compensation
This role is eligible for commission.
Responsibilities
Ensure customers adopt and see product value
Provide low-touch onboarding and training
Deliver necessary support for successful service delivery
Communicate consistently with clients throughout the contract life-cycle
Work closely with Finance, Product, Sales and other teams
The Japan Service Director is a senior CX leader accountable for long-term value creation with Everpure's most strategic Japanese enterprise customers. The core mission is to be a trusted advisor to these customers, producing mutual innovation and measurable outcomes. This leader owns the Japan CX strategy, including the 3-year plan and customer success motion, and represents Everpure at the executive level in Japan, including major escalations.
Responsibilities
Drive strategic customer outcomes in Japan
Own the Japan CX strategy and 3-year plan
Represent Everpure at major Japanese escalations
Maintain a deep, face-to-face presence with named customers
Develop and implement customer retention strategies for the Japan market
Requirements
Bachelor's degree in business, IT, Computer Science or equivalent field
Nice to have: ITIL Foundation certification
Nice to have: Master's degree in business or related field
Lead regional adoption programs for Google’s enterprise media buying platforms across APAC, acting as product advocate and program architect.
Responsibilities
Design, govern, and execute regional adoption programs across APAC, establish rollout milestones, adoption scorecards, and capability benchmarks.
Serve as the authoritative regional product advocate for DV360 and SA360.
Systematically gather, synthesize, and prioritize regional market requirements, feature requests, and competitive platform friction.
Collaborate with central enablement to build structured training curriculums, adoption scorecards, and best-practice playbooks that transition agency trading desks and independent media specialists from legacy workflows to automated, AI-driven bidding strategies.
Support priority enterprise opportunities and marquee partner forums.
Requirements
Bachelor's degree or equivalent practical experience
Provide day‑to‑day administrative and operational support to the HR team, manage HR transactions, maintain employee records, coordinate recruitment and onboarding, and support internal events and training.
Responsibilities
Provide day‑to‑day administrative and operational support to the HR team
Prepare HR‑related documentation, including employment letters, and maintain accurate employee records
Process invoices and support vendor management and payment administration
Manage HR transactions related to new hires, employee changes, and terminations
Maintain and update employee data in Workday and provide accurate HR data and reports
Support Zoom Phone’s Japan porting operations, managing number porting processes for customers across Japan.
Responsibilities
Manage standard and complex number porting requests for Japan, coordinating with customers, CSMs, and account executives to ensure accurate and timely port completions.
Support Japan’s native number processes, including KYC/KYB documentation management, number allocation, and compliance with in-country requirements.
Collaborate with Zoom Phone’s global carrier partners and cross-functional internal teams to execute number transfers and manage porting requests end to end.
Identify, troubleshoot, and resolve number porting fallout and technical numbering issues, partnering with service engineering and technical support to drive timely resolution.
Serve as the escalation point of contact for customer and internal porting concerns, ensuring issues are addressed with urgency and a focus on customer satisfaction.
Manage end-to-end monthly payroll processing for Japan employees through outsourced payroll vendors
Review and validate payroll calculations from outsourced payroll vendors, including new hires, terminations, salary changes, bonuses, commissions, allowances, leave records, and overtime payments
Ensure payroll is processed accurately and on schedule in compliance with Japan Labor Standards Act, Income Tax Act, Local Tax Act / Bylaws, Social Insurance regulations, and company policies
Work with payroll vendor and Finance on statutory filings and payments, including income tax withholding, resident tax, social insurance, labor insurance, and year-end tax adjustment
Maintain payroll documentation, audit trails, and records in accordance with company policies and local regulatory requirements
Requirements
Bachelor’s degree in Accounting, Finance, Human Resources, Business Administration, or a related discipline
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