Support Specialist to serve as the first point of contact for clients using the Syllo platform, resolving issues quickly, building in-depth product knowledge, and contributing to resources that help legal teams get the most out of what we are building.
Compensation
This is a full-time, hourly position. Compensation will be based on qualifications and experience, with an hourly rate of $40-$45 per hour, which is equivalent to an annualized salary of approximately $83,200-$93,600, based on a 40-hour workweek.
Responsibilities
Serve as the first point of contact for inbound client support requests, responding promptly and professionally across all support channels
Troubleshoot product questions and technical issues, escalating to engineering or product teams through the appropriate process when needed
Develop deep expertise in the Syllo platform and serve as a product knowledge resource for clients and the CS team
Conduct live troubleshooting sessions and product walkthroughs with clients to resolve issues and build platform confidence
Write and maintain help content including articles, guides, and FAQs that address common client questions and product workflows
Manage and service consumer and small business credit accounts in Australia and New Zealand, providing excellent customer service and making risk decisions.
Compensation
Competitive base salaries
Bonus incentives
Responsibilities
Providing excellent customer service through inbound and outbound customer contact
Managing credit accounts and collections activity
Assessing customers' financial situations and offering solutions
Analyzing account risk and making informed spend decisions
Negotiating and managing relationships to achieve positive outcomes
Entry-level Operations Specialist focused on turning customer service skills into a long-term career by managing loan information through the approval process.
Compensation
Guaranteed pay increases every 6 months during your first 3 years
Responsibilities
Enter, review and organize loan information and documents within our systems
Provide professional phone service to clients and internal teams
Meet daily quality and production goals
Requirements
High school diploma or equivalent
Nice to have: 1+ year of experience in a fast-paced customer service environment
Nice to have: Microsoft 365 tools (Outlook, Teams, Excel, Word)
The Project Manager serves as chief of staff to the Firm’s newly formed Innovation Office and acts as right hand to the Chief Innovation Officer (CIO).
Locations (2)
New York, New York, United States
Mount Kisco, New York, United States
Compensation
$110,000 – $130,000, depending on experience
Responsibilities
Partner with the CIO to set, track, and drive the department’s priorities
Manage the CIO’s time strategically, including calendar, meeting preparation, and travel
Prepare agendas, briefing materials, memos, presentations, and reports for the CIO, Firm leadership, and the Management Committee
Serve as the CIO’s liaison to Firm leadership, practice groups, administrative departments, clients, vendors, and other external stakeholders
Triage incoming requests to the CIO and the department
We are seeking a detail-oriented and organized Document Control Specialist / Administrative Assistant to manage our document filing and archival system, ensuring efficient data entry in supplier transparency.
Compensation
Pay Rate: $20.84/Hr on W2
Responsibilities
Organize, file, and archive physical and digital documents in a systematic manner.
Develop and maintain naming conventions and categorization for easy retrieval of documents.
Conduct regular audits of documents to ensure they are accurate, up-to-date, and comply with company standards.
Accurately enter and update data in various systems, ensuring high levels of accuracy and attention to detail.
Monitor and ensure supplier transparency by maintaining accurate records of supplier information and communications.
Requirements
High school diploma or equivalent; associate or bachelor's degree preferred.
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