Enterprise‑wide oversight of sub‑servicer performance and issue resolution across the full servicing lifecycle, driving loss mitigation and asset resolution outcomes.
Compensation
The salary range for this position is $136,000 - $170,000 per year.
Responsibilities
Oversee Sub‑Servicer performance and issue resolution across the full servicing lifecycle
Establish governance frameworks, performance expectations, and accountability standards
Loss Mitigation Support Coordinator responsible for borrower communications, Trial Payment Plan monitoring, payment reminders, and trial payment processing within the Loan Servicing team.
Compensation
Salary - $51,896.00 - $62,276.00
Responsibilities
Conduct inbound and outbound communications with borrowers regarding Trial Payment Plans (TPPs)
Explain TPP requirements, timelines, payment expectations, and next steps
Document all borrower interactions, correspondence, and communication attempts within servicing systems
Monitor active Trial Payment Plans, track borrower payment performance, and process trial payments
Maintain accurate records of payment activity and loan modification requirements
Requirements
High school diploma or equivalent required; associate's or bachelor's degree preferred
Nice to have: bilingual skills
Nice to have: experience with mortgage servicing systems
Nice to have: payment processing procedures
Nice to have: general understanding of mortgage servicing, delinquency management, and loss mitigation processes
Underwrite loss mitigation applications in accordance with Treasury, Company and Investor guidelines while ensuring compliance with all US state and federal laws and regulations.
Compensation
The target pay range for this position is $26.00-$31.00 per hour.
Responsibilities
Perform a thorough analysis to ensure the quality of each loan and to determine compliance with Treasury, Company and Investor guidelines.
Conduct Verification of Income (VOI).
Calculate customer’s front and back-end debt to income ratio.
Verify occupancy, hardship and income.
Apply payment waterfall to determine workout eligibility (repurchase plans, forbearances, modifications or liquidation options).
The Supplemental Claims and Recovery Specialist is responsible for performing financial reconciliation on all liquidated loans, determining the root cause for avoidable losses, and analyzing data elements to apply decision rationale.
Compensation
The target pay range for this position is $19.50/hr - $21.50/hr.
Responsibilities
Reconcile all loan advances once the GSE or Government Mortgage Insured “expense” claim has been paid.
Meet and/or exceed daily goal of completing daily financial loan reconciliations and/or determinations of avoidable or unavoidable financial loss.
Responsible for evaluating mortgage loans for appropriate loss mitigation solutions, including repayment plans, loan modifications, short sales, and deeds-in-lieu.
Locations (3)
Dallas, Texas, United States
Jacksonville, Florida, United States
Salt Lake City, Utah, United States
Responsibilities
Analyze mortgage loans to determine eligibility for loss mitigation options
Review borrower loss mitigation packages for completeness and accuracy
Prepare and issue approval, denial, and other required notices
Ensure compliance with Fair Lending requirements
Partner with Mortgage Specialists and other servicing teams
AttorneyNewALAW · Remote, US+1 more
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