Manage operational relationships with PayPal's global merchants, support account managers, drive customer satisfaction and loyalty, and lead strategic account initiatives.
Locations (6)
San Jose, California, United States
Chicago, Illinois, United States
Austin, Texas, United States
New York City, New York, United States
Scottsdale, Arizona, United States
Omaha, Nebraska, United States
Compensation
Base Pay: ($103,000.00 - $152,900.00 Annually)
Total Target Cash: ($206,000.00 - $305,800.00 Annually)
Lead process for Payment Brand Registrations around High-Risk Merchant and Third-Party operations, acting as primary point of contact for complex registration, reconciliation, and compliance issues.
Compensation
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
Responsibilities
Serve as the escalation point for complex and high-impact Payment issues
Lead root cause analysis and corrective action planning for escalated cases
Oversee the integrity and accuracy of registration and reconciliation processes
Manage exception reporting, quality reviews, and audit readiness
Develop and maintain escalation protocols, process documentation, and communication frameworks
Requirements
Bachelor’s degree or equivalent experience
Nice to have: Advanced degree or specialized training
Nice to have: Leading cross-functional teams or projects
Contact existing and prospective clients to provide consultative advice on the business cash conversion cycle, working capital management and internal processes to develop Payment business.
In collaboration with Business Banking Relationship Managers, manage relationships with existing clients to ensure proper servicing and structure of accounts and to expand existing business.
Conduct receivables and payables business operating cycle analyses for identified client and prospective client relationships.
Provide consultative and insightful feedback to clients.
Provide product/service recommendations to create process efficiencies and provide other business flow benefits to the client or prospect.
The Large Enterprise (LE) Account Manager is a key driver of merchant success, responsible for managing relationships, overseeing account strategy and identifying opportunities for portfolio growth.
Responsibilities
Collaborate with internal teams to influence process quality
Determine appropriate actions for process improvements
Recommend solutions to enhance efficiency and effectiveness
Monitor and manage account health and performance
Provide analytical insights to support business decisions
We’re seeking a Payment Sales Specialist to work closely with channel partners and their merchant portfolios to uncover savings opportunities, optimize pricing structures, and grow payment revenue.
Locations (2)
United States
Canada
Responsibilities
Conduct merchant statement analysis and translate findings into clear, actionable insights for partners.
Craft compelling narratives for partner teams to help close deals or win back lost opportunities.
Join partner calls as needed to provide payment expertise, support negotiations, and help merchants understand proposed solutions.
Proactively manage pipeline activity related to partner-sourced leads – identifying follow-up opportunities, re-engagement tactics, and areas for added value.
Collaborate closely with partner account managers and channel sales team to align on strategy and execution.
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