Provide advanced e-commerce support to Japanese business users, acting as a bridge between the Japanese Ecom team and European L2/L3 Support Teams.
Responsibilities
Provide L2 support for a worldwide composable e-commerce platform and in-house customer-facing digital products.
Investigate, troubleshoot and resolve complex incidents across Content & CMS, list and search tools, product catalog, Consumer & CRM data, user authentication and account access, order management, cart, checkout and payment, and post-purchase, shipping, exchanges and returns.
Analyse data, adapt configurations and develop bug fixes.
Act as the primary bridge between the Japanese Ecom team and the European Support Teams, translating technical and business requirements.
Manage incident escalations and coordinate with L2/L3 support teams.
Responsible for daily operations processes servicing Japanese domestic and international clients, specifically trading equities in Japan and international markets. Requires liaising between the APAC institutional client base and the Front Office to ensure high-quality client delivery.
Locations (3)
Tokyo, Minato-ku, Japan
Sydney, New South Wales, Australia
Hong Kong, Hong Kong, China
Responsibilities
Perform Client onboarding process, Account Opening and Static Data maintenance, mainly for Japanese Onshore accounts
Ensure timely and accurate processing of client trades and onward submission to the custodian
Collect allocations and booking trades, internal processing of trades (issuance of confirmations and uploading trades to the clearing bank)
Identify and resolve workflow issues and liaise with internal/external departments and clients
Develop and manage relationships with domestic institutional investors, focusing on foreign equities across U.S., Europe, Asia, and Japanese equities, while originating new accounts and providing client support.
Responsibilities
Develop and manage relationships with domestic institutional investors, including asset management companies, life insurers, trust banks, hedge funds, and other financial institutions
Serve as the day-to-day point of contact for clients, delivering timely market color, investment ideas, product updates, and responsive execution support
Identify, originate, and onboard new institutional client accounts by proactively mapping target clients and building relationships with key decision-makers
Coordinate and support the successful execution of client-facing events, including non-deal roadshows, bespoke investor meetings, and group calls
Partner closely with research analysts, sales trading, and other equity platform colleagues to provide clients with differentiated content and insights
Partner with lines of business and functional areas to provide strategic recruiting services, ensuring high quality hires and maximizing visibility of recruiting programs.
Compensation
Based on our Work Rules, we will consider your experience, skills and knowledge when we decide the salary. Commutation allowance and Variable Incentive Bonus are paid based on our Work Rules.
Responsibilities
Partner with lines of business and functional areas to provide strategic recruiting services
Assess candidates using behavioral based interviewing
Coach managers on the recruiting process
Stay current on recruitment trends
Partner with management in proactive sourcing of talent
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