- Pune
- Full-time · Senior
- 5+ years
Senior Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly.
Responsibilities
- Promptly resolve global customer and partner service requests in a highly secured environment.
- Collaborate with cross-functional teams for high customer satisfaction.
- Provide support via phone, email, and MS Teams for Product modules over the SaaS platform.
- Ensure friendly and professional customer interactions throughout the service life cycle.
- Act as the main point of contact for technical issues, collaborating directly with Development and QA teams.
Requirements
- Bachelor of Science in Computer Science or equivalent experience
- Nice to have: packet capture review
- Nice to have: API support
- Nice to have: Regex
- Nice to have: Bash