Lead IT operations and support at Highland Park and Brownstown facilities, managing technicians, network engineers, and ensuring system stability for production-critical systems.
Responsibilities
Directly supervise Level 1 and Level 2 IT Technicians
Supervise the Network Engineer
Assign daily work, manage schedules, and ensure coverage for plant operations
Mentor, coach, and develop technicians
Provide performance feedback aligned with Norplas expectations and IT standards
Provide post‑sales technical support for Prisma SD‑WAN, troubleshooting complex networking issues and collaborating with Engineering and Product teams.
Compensation
$117,000.00 - $189,200.00/yr
Responsibilities
Provide post‑sales technical support for Prisma SD‑WAN via phone, email, and web
Own and drive complex or high‑impact customer issues, including escalation scenarios, until resolution
Troubleshoot networking issues across SD‑WAN environments, including routing behavior, tunnel stability, and traffic flow
Investigate issues using logs, packet captures, and system‑level diagnostics
Reproduce customer issues when needed and work with Engineering to validate and escalate defects
As a Senior Technical Engineer for SASE & SD-WAN, you will be a key technical resource responsible for the architecture, deployment, and optimization of our global network fabric, bridging the gap between traditional networking and cloud-native security.
Responsibilities
Lead the architecture and design of global SD-WAN overlays and Secure Access Service Edge (SASE) integrations, including ZTNA, CASB, and SWG.
Orchestrate the migration from legacy MPLS/VPN architectures to agile, software-defined solutions, ensuring minimal disruption.
Proactively collaborate with security teams to implement and enforce Zero Trust principles across the wide area network.
Act as the final point of escalation for complex network outages, applying advanced problem-solving to identify root causes and provide practical solutions.
Analyze traffic patterns and application performance to fine-tune Forward Error Correction (FEC) and Quality of Service (QoS) policies for optimal user experience.
Deliver a personalized customer experience to ensure the successful adoption and operation of Palo Alto Networks products, developing strategic partnerships to mitigate risks and troubleshoot complex issues.
Responsibilities
Provide reactive and proactive technical support, including configuration reviews and best practice guidance, to a dedicated portfolio of high-value customers.
Manage and prioritize support cases effectively, ensuring all issues are meticulously recorded, tracked, and resolved in a timely manner.
Perform advanced fault isolation and root cause analysis for complex, multi-faceted technical issues across diverse network environments.
Proactively collaborate with internal teams, including development, to reproduce customer issues and drive resolutions for complex problems.
Develop and publish technical documentation, such as support bulletins and knowledge base articles, to simplify complex topics for customers and internal teams.
Lead the modernization of the company's Cloud Engineering, Platform Engineering, Infrastructure Engineering, Network Engineering, Site Reliability Engineering, and Enterprise Infrastructure Operations.
Responsibilities
Define and execute the multi-year cloud migration roadmap
Lead migration of application workloads from on-premises infrastructure to AWS
Network Administrator II responsible for analyzing, designing, installing, configuring, maintaining and repairing network infrastructure and application components.
Responsibilities
Support the design, configuration, and maintenance of Layer 2 and Layer 3 network environments across multiple locations
Assist in building and supporting physical and virtual network/server infrastructure (IP schemes, DNS, VLANs, load balancing, etc.)
Maintain working knowledge of networking protocols and technologies (BGP, OSPF, QoS, VLANs, TCP/UDP)
Support LAN/WAN environments including wired, wireless, and VXLAN technologies
Assist with configuration of wired/wireless networks, including secure access (802.1x, BYOD, guest networks)
Requirements
Associate’s degree in Computer Science, Management Information Systems, Engineering, or related field
Nice to have: Bachelor’s Degree in Computer Science, Management Information Systems, or related field
Nice to have: experience with Cisco Nexus Dashboard Controller / VXLAN
Nice to have: experience with Meraki Switching / Wireless / SDWAN
Nice to have: previous Oil and Gas industry experience
Consulting Engineers at CDW are smart, hard‑working Engineers who enjoy teaming with other best and brightest Engineers on highly visible, technically challenging projects and offerings.
Compensation
Pay range: $ 77,725 - $ 108265 depending on experience and skill set. Annual bonus target of 10% subject to terms and conditions of plan
Responsibilities
Perform client consultation: plan, design, implement, and support Physical Security Systems.
Develop and implement the technical architecture and physical design of the network: analyze existing Physical Security Systems and recommend solutions.
Set up, configure, and test Physical Security Systems that include video surveillance, access control, sensors, air quality control, and third‑party integrations.
Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems.
Assist Account Managers during the sales process by educating the customer about new technologies in the Physical Security space.
Requirements
Bachelor’s degree in business
Bachelor’s degree in computer science
Related technical degree
Nice to have: Axis Certified Professional Certification
Nice to have: Genetec Security Center Omnicast Certificate
Senior Network Systems Engineer responsible for design, testing, integration, and Level 3 operations of wide‑area networks for the U.S. House of Representatives.
Compensation
Pay range: $140,000 - $155,000 depending on experience and skill set.
Responsibilities
Evaluates and recommends commercially available, standards compliant wide‑area networking solutions.
Develops traffic engineering studies and analyses to determine data network requirements.
Performs cost/benefit analysis on competing methods of providing data communications.
Designs complex integrated communication networks and develops network service specifications and procedures.
Assists in the preparation of Request for Proposals and Request for Quotations.
Requirements
Bachelor’s degree in a related field or equivalent work experience