Provide first- and second-level technical support for end users, troubleshoot hardware, software, and network issues, and maintain IT equipment and documentation.
Compensation
Competitive salary package and bonus scheme
Responsibilities
Provide first- and second-level support for end users via phone, email, or in person
Diagnose and resolve hardware, software, and network issues
Install, configure, and maintain desktop computers, laptops, printers, and mobile devices
Escalate complex issues to internal IT Teams when necessary
Install and configure operating systems, business applications, and security tools
Requirements
Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
Nice to have: 1–3 years of experience in IT support or helpdesk role
Provide Tier 1-3 virtual and physical IT support to end users, including software, hardware, network, and enterprise systems issues, and maintain end user productivity platforms.
Responsibilities
Respond to user requests and escalated issues
Acquire, install, and upgrade PC components and software
Perform asset management for software and hardware
Provide education and training to users
Maintain ownership of end user productivity platforms and collaboration toolsets
Requirements
Bachelor's degree in related field or equivalent work experience
The Service Technician II provides end user software, hardware, and network support and assistance, diagnosing and resolving routine to somewhat complex hardware, software, and network related issues.
Compensation
$20.29 / hour
Responsibilities
Monitors Service Desk communication channels.
Responds and records service requests and incidents in the ticketing System.
Updates tickets with appropriate information throughout the ticket life-cycle.
Installs, supports, and upgrades computers, POS workstations, and associated peripherals and software.
May create software installation packages or images.
Provide technical support for clients across the company, including both IT and OT environments, troubleshooting, imaging, deployment, and system maintenance.
Compensation
The pay range for this position is $25.00 - $40.00/hr.
Responsibilities
Provide reliable and efficient support for end users, critical business systems, and OT assets
Hands‑on and remote PC troubleshooting, repair, imaging, and deployment
Mid-level Network Engineer to help with a Network Modernization effort and switch replacement project across multiple hospital locations in addition to day-to-day network operations.
Compensation
The pay range for this position is $35.00 - $45.00/hr.
Responsibilities
Switch replacement project across multiple Hospital locations
Providing first-line support for hardware, software, and technology issues through live chat and service requests using diagnostic tools and AI.
Compensation
competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity
Responsibilities
Provides basic first-line support for hardware, software, and technology issues through live chat and service requests
Uses enterprise-authorized AI capabilities to speed up issue triage and knowledge capture
Apply emerging knowledge of hardware components, networking concepts, and operational management to support and maintain technology systems
Contribute to the improvement of processes and procedures by identifying optimization areas
As the Sr. IT Support Analyst, you are the escalation point for Level 1 support, providing deep troubleshooting for complex issues and mentoring junior team members.
Locations (2)
Whitby Southeast, Ontario, Canada
Ontario, Canada
Compensation
Salary Range: $65,000-$75,000
Responsibilities
Provide deep troubleshooting for complex hardware, software, network issues
Analyze ticket trends and assist colleagues
Manage high volume of support tickets using ticketing system
Communicate with clients and provide status updates
Document support activities and create technical guides
Requirements
College diploma or university degree in computer science
Nice to have: Managed Service Provider experience
Nice to have: Microsoft MCSE/MCP certifications
Nice to have: Microsoft certifications (AZ‑104, MD‑102)
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