NOC Analyst provides computer operations incident and problem resolution in a multi-platform, Corporate 24X7 NOC environment by performing front-line event management, 1st and 2nd level troubleshooting and diagnosis for all information technology business critical infrastructure, applications, servers, peripherals, telecommunications.
Responsibilities
Proactively monitor IT infrastructure and assure rapid and superior response to alerts.
Apply troubleshooting and technical skills to help diagnose and mitigate, as well as coordinate with company workgroups, internal and external technical service providers, and business partners to resolve incidents.
Work within a ticketing system to track, maintain, and elevate incidents and requests.
Act as the technical liaison support between other information technology groups and the technology resource center.
Confer with internal and external technical support staff including vendors and carriers when necessary to work on affected hardware, software and associated peripheral devices including voice and data circuits to come to a timely resolution to incidents within Service Level Agreements (SLAs).
Plans, assigns, and supervises activities of subordinates in an industrial plant setting, ensuring equipment maintenance, safety compliance, and operational efficiency.
Compensation
Salary Range- $69,000 - $78,000
Responsibilities
Plans, assigns and supervises work of Engineering Personnel on assigned shift
Assists Maintenance Manager or Maintenance Superintendent in the performance of assigned duties
Trains new employees in accordance with established training programs and plant procedures
Supervises and/or participates in the repair and maintenance of all plant machine and equipment
Reads, understands and implements schematics and mechanical drawings
Requirements
Associate Degree in Electronics/Electrical Technology
Nice to have: 2+ years of proven leadership or supervisory experience in industrial operations, maintenance or utilities operations
Nice to have: Experience in the installation, diagnosing and repairing mechanical equipment
Field Implementation Technicians act as the on-site point of contact for customers, setting up Toast systems and hardware, training staff, and ensuring operational success.
Compensation
The base salary range for this role is $54,000—$86,000 CAD.
Responsibilities
Learn the Toast POS system and become a product expert.
Install & configure Toast hardware and networking devices including terminals, handhelds, printers, and other peripherals.
Collaborate with internal Toast teams to find diverse business solutions that will make a restaurant THRIVE.
Conduct restaurant operation consultation and training sessions with all restaurant stakeholders to optimise Toast POS for their positions and operations.
Maintain and document implementation plans and network diagrams.
The Coordinator of Network Administration and Security oversees the College’s network infrastructure, including network devices, servers, security, and client endpoints, collaborating with the Information Security Officer to manage cybersecurity activities.
Compensation
$57,216.43 Annual
Responsibilities
Setup, monitor, and manage routers, switches, firewalls, and other network devices.
Design and deploy security measures, devices, and systems to safeguard the college’s technology infrastructure and data from internal and external threats and vulnerabilities.
Ensure proper configuration, security, and maintenance of client devices, such as computers and mobile devices.
Manage and configure virtual servers, including deployment, configuration, and maintenance.
Perform regular audits and assessments to evaluate the effectiveness of security measures and compliance with policies.
Requirements
Bachelor’s degree in Computer Information Systems, Computer Science or related degree
Nice to have: Master’s degree
Nice to have: certifications in cybersecurity
Nice to have: certifications in Microsoft
Nice to have: certifications in related technologies
Work across the full stack, building highly scalable distributed solutions that enable delightful user experiences and measurable business growth.
Locations (3)
Montreal, Quebec, Canada
Quebec, Canada
United States
Compensation
The starting salary range posted for this position is $169,600.00 to $214,500.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
Responsibilities
Work across the full stack, building highly scalable distributed solutions that enable delightful user experiences and measurable business growth
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