The Outbound Call Agent makes outbound calls to share service information, confirm customer requests, and help customers reach the right support contact, working fully remotely from home in Virginia.
Locations (2)
Norfolk, Virginia, United States
Virginia, United States
Compensation
Monthly Pay: $3,533 - $4,962 USD per month
Responsibilities
Review assigned calling queues and follow-up requests, checking the contact purpose, previous conversation notes, and available service information before beginning each outreach attempt.
Make outbound calls through a Contact-center phone system such as Genesys, using assigned dialing settings and approved scripts while keeping conversations clear, courteous, and focused.
Confirm that the intended customer has been reached using approved contact checks, explain the reason for calling, and establish which service question needs attention.
Provide accurate product or service information from approved reference materials, answer routine questions, and avoid guessing when information needs confirmation from another team.
Update customer interactions in a CRM such as Zoho CRM, recording the discussion, contact corrections, call disposition, unresolved questions, and agreed next steps.
Requirements
High school diploma or equivalent
Nice to have: related experience making service calls
Customer Service Representative for the Corporate Office in Warren, MI, handling customer inquiries, scheduling pick up requests, and maintaining detailed records.
Compensation
Earn up to $22.00 per hour! PLUS $1.00/hr. shift premium after 6pm!
Responsibilities
Address customer inquiries via phone and email including tracking/tracing, scheduling pick up requests, process instruction, and rate quotes
Research issues using available resources
Maintain detailed records and documentation for each customer interaction
Communicate with internal parties regarding shipment needs
Handle a variety of scenarios with decisive thinking
Capture and analyze client value statements to inform renewal strategy, risk mitigation, and overall client experience improvements.
Compensation
Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 72,000 USD - 100,000 USD. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.
Responsibilities
Conduct client interviews with C-Level and guided interactions
Prioritize C-Level priorities for SAP accounts
Innovate interview approaches to align with organizational priorities
Identify and elevate individual and account-level risks
Partner with Sales and Service teams to drive risk mitigation
Requirements
Bachelor's Degree or equivalent; Masters a plus
Nice to have: Technical, needs-based discussions with clients
Remote interpreter facilitating communication between Russian and English speakers, ensuring accurate and professional interpretation in a quiet & secure environment.
Compensation
Monthly payments
Per minute rate
Responsibilities
Process information quickly and accurately
Maintain high level of accuracy with listening, retention and note taking
Render correct concepts and meanings according to established interpretation protocol
Explain cultural concepts to avoid miscommunication
Use note pads, writing utensils, glossaries, and dictionaries
Requirements
Nice to have: Minimum 1-year interpretation experience
Remote interpreter facilitating communication between Romanian and English speakers, ensuring accurate and professional interpretation in a quiet and secure environment.
Compensation
Monthly payments
Per minute rate
Responsibilities
Facilitate communication between Romanian and English speakers
Ensure accurate interpretation according to established protocol
Explain cultural concepts to avoid miscommunication
People Co-ordinatorNewDWR Cymru Cyfyngedig Welsh Water Plc · Cardiff, United Kingdom