- Garland, Texas, United States
- On-site
BearCom is seeking a service-oriented IT Systems Engineer at our Garland, Texas headquarters. This role provides responsive technical support to employees while helping maintain the reliability, security, and operational effectiveness of the company’s end-user technology environment.
Responsibilities
- Configure, image, deploy, and support Windows computers in accordance with established standards, including domain enrollment and validation of required applications and settings.
- Diagnose and resolve hardware, operating-system, application, peripheral, and printing issues while minimizing disruption to business operations.
- Provide technical support for company-issued mobile devices, including setup, connectivity, access, and routine troubleshooting.
- Document incidents, service requests, troubleshooting steps, and resolutions in accordance with IT service-management practices.
- Communicate clearly with users, set appropriate expectations, and elevate complex or high-impact issues to the appropriate technical resource.