The Night Manager is responsible for the overall management and smooth operation of the hotel during the overnight shift, overseeing the Front Office and ensuring guest safety, security, and satisfaction.
Responsibilities
Supervise all hotel operations during the overnight shift, including the Front Desk, security, and any operating departments.
Act as the main point of contact for all guests and staff during the night.
Handle all check-ins and check-outs, guest inquiries, and requests
Monitor and maintain hotel security, responding to any incidents or alarms
Conduct regular security rounds of the entire hotel property
The Front Desk Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The main focus of the role is the training, managing, and scheduling of the front desk team.
Compensation
$65,120.00 - $68,120.00 Base pay
Responsibilities
Lead day-to-day Front Office operations including Front Desk, Bell Services, Valet Services, guest services, check-in/check-out processes, and lobby experience management.
Supervise, train, schedule, coach, and develop Front Desk Agents, Bell/Valet Staff, possibly Concierge Staff and guest service teams to deliver exceptional hospitality experiences
Ensure smooth hotel operations while maintaining high levels of guest satisfaction, service quality, and operational efficiency
Monitor guest feedback, online reviews, service recovery situations, and guest concerns to ensure prompt and professional resolution
Oversee day‑to‑day hotel operations while driving guest satisfaction, operational excellence, team engagement, and overall property performance.
Responsibilities
Oversee daily hotel operations across Front Office, Housekeeping, Food & Beverage, Engineering, guest services, and operational departments.
Lead and support hotel teams to deliver exceptional guest service, operational consistency, and memorable hospitality experiences.
Partner closely with department leaders to support staffing, scheduling, onboarding, training, employee engagement, and operational performance initiatives.
Monitor guest satisfaction, online reputation, operational KPIs, service recovery opportunities, and hotel performance metrics to drive continuous improvement.
Support budgeting, forecasting, labor management, inventory control, operational planning, and cost management initiatives.
Requirements
Bachelor’s degree in Hospitality Management, Business, or related field
Night Auditor responsible for overnight front desk operations, financial reporting, and guest service.
Compensation
$18.50-$19.50
Responsibilities
Provide friendly, professional, and attentive guest service during overnight Front Desk operations including check-in, check-out, and guest assistance.
Complete nightly audit procedures including balancing accounts, reconciling transactions, processing financial reports, and closing daily hotel operations.
Monitor overnight hotel activity and respond promptly and professionally to guest requests, concerns, and operational needs.
Process guest payments, billing adjustments, cash handling procedures, and PMS transactions accurately.
Prepare and distribute daily operational, accounting, and occupancy reports for hotel leadership teams.
Lead all aspects of hotel and resort operations, driving guest satisfaction, operational excellence, and financial performance.
Compensation
Salary Range $220,00-$230,000
Responsibilities
Lead all aspects of hotel and resort operations including Front Office, Housekeeping, Food & Beverage, Banquets, Sales, Revenue Management, Engineering, Spa, Recreation, Security, and guest services.
Drive exceptional guest satisfaction, service culture, operational excellence, and luxury hospitality experiences across all departments.
Recruit, develop, coach, and inspire hotel leadership teams and associates to support engagement, accountability, and performance excellence.
Oversee hotel financial performance including budgeting, forecasting, labor management, operational expenses, profitability, and revenue growth initiatives.
Partner closely with Sales, Revenue Management, Marketing, and Operations leaders to maximize occupancy, ADR, RevPAR, market share, and commercial performance.
Requirements
Bachelor’s degree in Hospitality Management, Business, Finance, or related field
Lead the daily operations of the front desk and related services to create seamless, welcoming guest experiences.
Compensation
$66,000-$76,000K - Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience
Responsibilities
Lead day-to-day Front Office operations including Front Desk, Bell Services, Valet Services, guest services, check-in/check-out processes, and lobby experience management
Supervise, train, schedule, coach, and develop Front Desk Agents, Bell/Valet Staff, possibly Concierge Staff and guest service teams
Ensure smooth hotel operations while maintaining high levels of guest satisfaction, service quality, and operational efficiency
Monitor guest feedback, online reviews, service recovery situations, and guest concerns to ensure prompt and professional resolution
Guest Service Agent responsible for front desk operations, guest check‑in/check‑out, and overall guest experience at Sonesta Chicago O'Hare Airport hotel.
Compensation
Pay Range $20.60 - $22.60/hr. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.
Responsibilities
Welcome guests warmly and provide exceptional customer service during check‑in, check‑out, and throughout the guest stay
Assist guests with reservations, room assignments, billing inquiries, hotel information, and special requests
Process guest transactions, payments, and cash handling procedures accurately using PMS and POS computer systems
Respond quickly and professionally to guest concerns, service requests, and guest recovery situations
Maintain strong knowledge of hotel amenities, services, local attractions, promotions, and loyalty programs
Requirements
Nice to have: previous hotel, Front Desk, hospitality, retail, restaurant, or customer service experience
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