Lead and manage the day-to-day operations of the Group Sales team for Rosewood Mayakoba and Rosewood Mandarina, supporting the Director of Sales & Marketing.
Locations (4)
Dallas, Texas, United States
New Jersey, United States
New York City, New York, United States
Mexico
Responsibilities
Proactively manage, qualify, solicit, and develop both existing and prospective accounts within the assigned territory to achieve or exceed revenue goals through telephone solicitation, sales calls, client entertainment, written communication, site inspections, and relationship-building activities.
First point of contact for technology support across Big Sandy, resolving common issues at first contact and routing deeper support to Tier 2 or systems team.
Responsibilities
Answer incoming calls and tickets
Resolve common issues at first contact
Document and route tickets to deeper support
Support Google Workspace accounts, passwords, MFA and passkey enrollment
Set up, image, and hand off workstations, peripherals, and mobile devices
Requirements
High School Diploma or GED
Nice to have: Coursework toward an IT-related credential
The Group Housing Coordinator manages group blocks and acts as the primary contact for meeting planners and internal departments, ensuring seamless communication and billing for groups.
Responsibilities
Assist hotel group guests to ensure a successful event by being the housing and billing contact from the signing of the contract through departure.
Maintain professionalism through all communication mediums and interdepartmental collaborations.
Process all reservation requests, changes, and cancellations received by phone, email, or in person.
Identify meeting planner’s reservation needs, determine appropriate room type, and verify availability of room type and rate.
Use the hotel’s group contract for the meeting to ensure the special rate, hotel policies, all concessions, and contracted items are addressed and taken care of regarding guestrooms.
Requirements
High School diploma
Nice to have: Experience in a hotel or a related field
Identify, source, and convert group sales opportunities within the designated geographic market in alignment with the hotel’s strategic plan, with a focus on maximizing group room revenue, total spend, and profitability.
Develop and execute a well-defined sales action plan to drive room nights, group revenue, catering revenue, and incremental business during need periods.
Maintain or exceed budgeted group sales, room revenue, room-night production, and profitability targets, while monitoring pace, conversion, production, and market share performance.
Assist the Director of Sales & Marketing in leading the sales team, providing guidance, mentorship, coaching, and ongoing support to Group Sales colleagues.
Requirements
Bachelor’s Degree in Hotel Management or Marketing
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