- Greeley, Colorado, United States
- On-site
- Full-time · Associate
- $35–$45 per hour
- 1+ years
Delivering high quality technical support, onboarding and offboarding processing, cellular device management, and issue escalation oversight.
Responsibilities
- Perform detailed analysis, diagnosis, and resolution of complex end-user problems
- Provide deskside repair as needed
- Receive, document, and respond to incoming calls, emails, walk-in, and/or off-site requests
- Install, configure, test, maintain, and monitor end-user workstations and related hardware and software
- Escalate problems through subject matter experts
Requirements
- Bachelor's Degree or 4 years Technical Support/Help Desk
- Nice to have: CompTIA A+ Certification
- Nice to have: HDI - Help Desk Institute
- Nice to have: Information Technology Infrastructure Library (ITIL)