Customer Experts (English Market) supporting small and medium-sized businesses for a global leader in social media and digital advertising technology.
Compensation
Monthly gross salary simulation of €1,237.83: €929 base salary + holiday and Christmas allowances (€77.42 each, paid monthly) + €154 meal allowance (€7/day on a prepaid card, exempt from Social Security and IRS)
Responsibilities
Support small and medium-sized businesses by chat, email and phone
Help them get the most from self-serve digital advertising
Provide pre- and post-sales, product and tool support
Provide chat, email, and phone support to small and medium-sized businesses for a global social media and digital advertising technology leader.
Compensation
Monthly gross salary simulation of €1,237.83: €929 base salary + holiday and Christmas allowances (€77.42 each, paid monthly) + €154 meal allowance (€7/day on a prepaid card, exempt from Social Security and IRS)
Responsibilities
Support small and medium-sized businesses by chat, email and phone
Help them get the most from self-serve digital advertising
Provide pre- and post-sales, product and tool support
Support content creators and influencers on subscription management, account management, technical troubleshooting and marketing tools
Locations (2)
Lisbon, Lisbon District, Portugal
Almada, Portugal
Compensation
With company apartment: €1,338.66 total package (€1,138.66 cash + €200 apartment benefit)
Without apartment: €1,436.16 cash
Includes base salary, Christmas and holiday allowances (paid monthly) and a €7/day meal allowance
Potential productivity bonus based on performance and attendance
Responsibilities
Support content creators and influencers on subscription management, account management, technical troubleshooting and marketing tools
Make outbound calls to confirm customers understood the information shared
Help clients get the most from the platform's products and tools
Spot trends and solve problems affecting multiple small and medium business clients
Work in a fast-paced, innovative, multilingual team
Support small and medium-sized businesses via chat, email, and phone to help them succeed with digital advertising tools.
Compensation
Monthly gross salary simulation of €1,237.83: €929 base salary + holiday and Christmas allowances (€77.42 each, paid monthly) + €154 meal allowance (€7/day on a prepaid card, exempt from Social Security and IRS)
Responsibilities
Support small and medium-sized businesses by chat, email and phone
Help them get the most from self-serve digital advertising
Provide pre- and post-sales, product and tool support
Provide customer service at the store counter, including greeting customers, handling phone inquiries, opening charge accounts, processing payments, preparing orders for shipment, and managing cash work.
Responsibilities
Greet customers and provide friendly service
Answer multi-line telephone inquiries
Open and manage customer charge accounts
Process payments and answer questions
Prepare, box, and wrap purchases and online orders for shipment
Provide customer and partner support via live chat, email, and phone, managing daily tasks, KPIs, and continuous improvement.
Compensation
The salary range for this role is 4919 PLN -6149 PLN gross per month. (for full-time position) The successful candidate's starting pay will fall within the pay range listed above and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.
Responsibilities
Support customers and partners via live chat, email and phone
Execute daily tasks according to established processes and standards
Manage time and priorities effectively
Proactively seek solutions to improve service quality and speed
Analyze and develop KPIs such as CSAT, response time, and quality with Team Lead
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