- Seoul, Seoul, South Korea
- Full-time · Senior
- 4+ years
Lead customer success for top-tier B2B SaaS customers, driving adoption, retention, and expansion.
Responsibilities
- Serve as primary point of contact and trusted advisor for executive stakeholders
- Guide customers through onboarding and adoption, leading proactive product enablement
- Monitor usage data and health indicators to preemptively address risks and capitalize on expansion opportunities
- Act as the "Quarterback" of the customer experience, synthesizing customer needs into actionable insights for Product and Sales
- Lead complex escalation workflows, aligning internal stakeholders to maintain momentum and resolve high-stakes challenges