Provide Tier III technical support for Todyl’s security platform, diagnosing and resolving complex networking, security, endpoint, and cloud issues for customers and internal teams.
Locations (3)
Atlanta, Georgia, United States
Denver, Colorado, United States
Augusta, Georgia, United States
Compensation
The anticipated base salary range for this position is $100,000-130,000 annually, with final compensation determined based on experience, skills, qualifications, and other job-related factors.
Responsibilities
Own complex support requests from triage through resolution, including customer communication, internal coordination, and follow-through.
Troubleshoot advanced networking, security, endpoint, and cloud issues across customer environments.
Assist customers and partners with platform usage, deployments, configuration conflicts, and product-related issues.
Serve as an escalation point for Tier 1 and Tier 2 engineers, guiding investigation paths and resolution strategy.
Partner with Engineering, Product, QA, and other internal teams to identify root cause, validate fixes, and improve the customer experience.
The Cyber Platform Engineer is responsible for the design, deployment, operation, and continuous optimization of enterprise security platforms that support threat detection, response, and vulnerability management. This role serves as a technical authority for CrowdStrike, and a secondary resource for Tenable and Stellar Cyber.
Responsibilities
Own the configuration, health, and ongoing optimization of CrowdStrike Falcon and other CrowdStrike product lines.
Ensure platform availability, data integrity, and correct telemetry ingestion across endpoint, network, cloud, and identity sources.
Act as the escalation point for complex platform issues impacting detection, response, or vulnerability workflows.
Optimize CrowdStrike policies, prevention settings, and detections to balance protection and operational impact.
Support incident investigations by providing deep platform expertise and advanced telemetry analysis.
Lead the full post‑sale lifecycle for enterprise customers, driving onboarding, adoption, renewal and expansion while building health scores and executive business reviews.
Responsibilities
Lead structured onboarding from kickoff
Drive adoption and ensure customers see value fast
A development program for recent college graduates providing immersion into Palo Alto Networks platform, automation, and cybersecurity across network, endpoint, and cloud. The role includes up to 24 months of technical instruction followed by rotations with sales engineering teams.
Responsibilities
Learn the technical aspects and business value of Palo Alto Networks products
Develop the skills necessary to propose cybersecurity solutions comprised of Palo Alto Networks products
Establish yourself as a trusted team member to Technical Solutions leadership and colleagues while contributing to sales wins throughout the program
Architect and propose solutions that address the identified cybersecurity problems in each customer’s unique environment
Develop presentation skills and understanding of business and technical discovery methods
Requirements
4-year undergraduate degree, preferably in a business or technical field of study
Lead the Technical Services organization for JAPAC, guiding customers through the post-sale lifecycle from value realization through renewal, including Professional Services and Customer Success teams.
Responsibilities
Lead all Technical Services delivery across JAPAC, ensuring consistent, high-quality execution
Align with Global Customer Success, Sales, Product, Engineering, and Partner teams to drive customer and business outcomes
Support Area Leaders in CIO/CISO-level engagements, value reviews, and high-visibility escalations
Represent JAPAC in regional forums, advocating for customer insights and regional needs
Build, develop, and mentor a high-performing technical services organization
Join a cohort of recent college graduates for an immersion into Palo Alto Networks platform, automation, and cybersecurity across network, endpoint, and cloud, progressing to a field SE position in any US city based on business needs.
Compensation
$98,000.00 - $134,000.00/yr
Responsibilities
Learn the technical aspects and business value of Palo Alto Networks products
Develop the skills necessary to propose cybersecurity solutions comprised of Palo Alto Networks products
Establish yourself as a trusted team member to Technical Solutions leadership and colleagues while contributing to sales wins throughout the program
Architect and propose solutions that address the identified cybersecurity problems in each customer’s unique environment
Develop presentation skills and understanding of business and technical discovery methods
Associate Systems Engineer in Palo Alto Networks Academy program, providing technical instruction, sales engineering support, and customer engagement across the US.
Compensation
$98,000.00 - $134,000.00/yr
Responsibilities
Participate in 24 months of formal technical instruction and hands‑on labs
Work with sales engineering teams to support customers during pre‑sales process
Serve as technical advisor with sales and channel partners on customer engagements
Propose cybersecurity solutions using Palo Alto Networks products
Develop presentation skills and business discovery methods
Requirements
4-year undergraduate degree, preferably in a business or technical field
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