Provide Tier 1–2 support to IJM staff globally, troubleshoot hardware and software issues, manage user accounts, and develop training materials as part of the Global Technology Services team.
Responsibilities
Provide Tier 1 and Tier 2 support for IT services and applications
Troubleshoot hardware and software issues including Windows, macOS, Microsoft 365, SharePoint, LAN/WAN, and network/cloud printing
Support deployment and configuration of Apple and Android mobile devices
Document tickets and troubleshooting steps in ServiceNow
Configure and set up new Windows and MAC desktop and laptop hardware
Requirements
Bachelor's degree in information technology or related field
Provide operational support for firm-wide end user application and workstation hardware, including troubleshooting, software upgrades, and support for market data and trade execution platforms.
Locations (3)
Rowayton, Connecticut, United States
New York City, New York, United States
Norwalk, Connecticut, United States
Compensation
The anticipated base salary range for this position is $120,000 to $160,000. The anticipated range is based on information as of the time this post was generated and does not include any discretionary bonus or benefits (see eligibility below).
Responsibilities
Install, maintain, and troubleshoot workstations, including performing software upgrades
Provide support for market data and trade execution platforms
Execute daily operational procedures, including morning system status checks, data center inspections, and managing trouble ticket workflows
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