Support technology solutions and process automation within a Customer Contact Center environment, designing, developing, testing, implementing, and supporting automation and application solutions.
Compensation
Rate: $22–$28.96/hour
Responsibilities
Design, develop, code, test, debug, and implement process automation and application solutions
Develop RPA solutions that improve efficiency
Create or enhance solutions using Visual Studio, Pega, Microsoft Access, SQL databases, VBA, Microsoft 365, RPA platforms
Translate business and operational needs into practical technology solutions
Review existing processes and identify opportunities for automation or application improvement
Requirements
Bachelor's degree or certification in Computer Programming, Information Technology, Computer Science, Management Information Systems, or a related field
Hands‑on project delivery partner and PMO lead for emerging technology, AI, and automation initiatives supporting major change projects in GCTO.
Locations (3)
North Wales, Pennsylvania, United States
San Francisco, California, United States
Los Angeles, California, United States
Compensation
The salary range for the primary location of this role is: $106,200.00 - $167,200.00. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
Responsibilities
Coordinate PMO tracking and reporting across initiatives
Lead development of business cases and solution scope
Translate business requirements into functional specifications and oversee build, testing, validation, and deployment
Develop or oversee project analytics and visualization dashboards
The Operations Support Specialist 4 is a Retail Banking Operations & Process Analyst role responsible for executing, streamlining, and maintaining core retail banking Back-office transaction support, account lifecycle servicing, and operational workflow integrity.
Responsibilities
Review and post financial and non-financial accounting entries across retail banking General Ledger (GL) and Subledger accounts.
Identify, research, and reconcile ledger/subledger breaks, balancing discrepancies, and transaction mismatches to ensure accurate financial reporting and audit readiness.
Analyze daily transaction journals and system suspense accounts to verify proper fund allocation, interest calculations, fee adjustments, and postings.
Navigate and leverage Core Banking Platforms to execute customer account adjustments, verify balance histories, monitor transaction status, and validate operational controls.
Utilize advanced Microsoft Excel functions (e.g., dynamic formulas, pivot tables, VLOOKUP/XLOOKUP, index-match, conditional formatting, and data validation models) to analyze structured financial datasets, spot anomalies, and compile operational tracking metrics.
Requirements
Bachelor’s Degree / University Graduate in Finance, Accounting, Business Administration, Economics, Commerce, or a related discipline
Provide technical and account management support for Sierra Interactive’s real‑estate SaaS platform, troubleshooting issues, educating users, and driving automation and AI improvements.
Locations (2)
United States
Canada
Responsibilities
Become an expert in Sierra’s real‑estate CRM, IDX websites, and platform functionality
Provide technical, educational, and account management support via phone, email, and other channels
Investigate, troubleshoot, and document technical issues
Leverage internal resources and knowledge bases to deliver solutions
Recognize at‑risk customers and contribute to their recovery
Operations Support Specialist 4 responsible for core retail banking transaction processing, account lifecycle servicing, and operational workflow integrity.
Responsibilities
Review and post financial and non-financial accounting entries across retail banking General Ledger and Subledger accounts.
Identify, research, and reconcile ledger/subledger breaks, balancing discrepancies, and transaction mismatches to ensure accurate financial reporting and audit readiness.
Analyze daily transaction journals and system suspense accounts to verify proper fund allocation, interest calculations, fee adjustments, and postings.
Navigate and leverage Core Banking Platforms to execute customer account adjustments, verify balance histories, monitor transaction status, and validate operational controls.
Utilize advanced Microsoft Excel functions to analyze structured financial datasets, spot anomalies, and compile operational tracking metrics.
Requirements
Bachelor’s Degree in Finance, Accounting, Business Administration, Economics, Commerce, or a related discipline
Lead and mentor Intelligent Automation developers while embedding with enterprise customers to design, ship, and maintain AI-driven automation solutions.
Compensation
Generous compensation + stock options
Responsibilities
Own customer deployments end to end – from discovery and solution design through build, testing, go-live and hypercare.
Turn process insights into automations – use process and task-mining data to find, size and prioritize the highest-value opportunities.
Design and build agentic AI solutions – create AI agents that reason, call tools and act across enterprise systems, using models such as Claude, Gemini and GPT.
Pick the right model and pattern for the job – compare models on accuracy, cost, latency, and data-privacy needs, and choose between agents, LLM steps, RPA, or plain code.
Make AI reliable in production – build evaluation sets, guardrails, human-in-the-loop checkpoints and monitoring so agents behave predictably at enterprise scale.
Requirements
Bachelor's degree in Computer Science or related field
Nice to have: Process mining tools (Celonis, UiPath Process Mining)
Nice to have: RPA certifications (UiPath Advanced Developer, Power Automate RPA Developer)
Nice to have: Agent frameworks and protocols (Claude Agent SDK, Google ADK / Vertex AI Agent Builder, LangGraph, Model Context Protocol, UiPath Agentic Automation, Copilot Studio)
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