As ServiceNow Developer you drive automation and improvement of enterprise service delivery by designing and implementing solutions within the ServiceNow platform.
Responsibilities
Design, develop, and maintain ServiceNow solutions focused on the Business Request Catalogue and ticketing systems based on case management
Develop user-friendly self-service portal components, including custom widgets and forms, to improve end-user experience
Create and optimise reusable server- and client-side scripts (e.g., Script Includes, Business Rules, Client Scripts) for process automation
Implement integrations to streamline onboarding and request processes
Prioritise out-of-the-box ServiceNow functionality to ensure sustainable, upgrade-safe solutions with minimal customisation
Requirements
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)
Nice to have: ServiceNow Certified System Administrator (CSA)
Nice to have: ServiceNow Application Developer certification
Nice to have: ServiceNow Implementation Specialist certification
Provide technical support for end‑user incidents, service requests, and application break‑fixes across a global customer base, utilizing VDI, AD, O365, VPN, and other tools.
Responsibilities
Handle end‑user calls and incidents
Manage service requests and application break‑fixes
Troubleshoot password resets, basic network and application issues
Escalate issues based on severity
Collaborate with support teams and system administrators
Provide technical operations oversight, administration, and support for enterprise tools and corporate systems that enable IT service delivery and workforce productivity.
Compensation
Projected Salary Range: $76,500-95,500
Responsibilities
Accountable for administration, maintenance, monitoring, and operational support for assigned corporate systems and enterprise productivity platforms
Lead resolution of incidents
Support incident, request, problem, change, and knowledge management processes
Monitor and support interfaces among software systems
Manage and support Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and related collaboration tools
Requirements
Bachelor’s degree in Information Technology
Bachelor’s degree in Business
Bachelor’s degree in Computer Science
Nice to have: ServiceNow Certified System Administrator (CSA)
Responsible for administering, supporting, and continuously improving Microsoft 365 services and related platforms, building automation and integrations, and enhancing security and governance across the enterprise environment.
Responsibilities
Administer Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive and Teams
Build reusable automation and integrations using PowerShell, Power Automate, APIs and the Power Platform
Administer and enhance Freshworks and Atlassian Jira Cloud services
Support Microsoft Defender for Endpoint and related security policies
Identify opportunities for AI agents and workflow automation
Lead and coordinate regional shift operations for network and infrastructure services, managing ticket queues, incidents, escalations, reporting, and handovers.
Responsibilities
Act as lead and primary coordination point for the assigned regional shift
Coordinate activities across Network Operations engineers, SMEs, Service Desk, vendors, and other infrastructure teams
Ensure appropriate resources are engaged based on incident severity and technical requirements
Monitor operational workload and ensure critical activities receive appropriate priority
Coordinate and actively participate in shift handover meetings/processes
Requirements
Bachelor's degree in Engineering, Computer Science, Information Technology, or equivalent experience
Nice to have: Bachelor's degree in Engineering, Computer Science, Information Technology, or equivalent experience
Nice to have: ITIL Foundation certification
Nice to have: Networking certifications such as CCNA or equivalent
Shift Coordinator will act as the operational lead during the assigned regional shift, ensuring effective coordination, ticket queue management, communication, escalation, reporting, and continuity of Network and Infrastructure operations.
Responsibilities
Act as the lead and primary coordination point for the assigned regional shift
Coordinate activities across Network Operations engineers, SMEs, Service Desk, vendors, and other infrastructure teams
Ensure appropriate resources are engaged based on incident severity and technical requirements
Monitor operational workload and ensure critical activities receive appropriate priority
Coordinate and actively participate in shift handover meetings/processes with incoming and outgoing shifts
Requirements
Bachelor's degree in Engineering, Computer Science, Information Technology, or equivalent experience
Nice to have: ITIL Foundation certification
Nice to have: CCNA or equivalent networking certifications
Nice to have: previous experience as a NOC Lead, Shift Lead, Operations Coordinator, Incident Coordinator, or Infrastructure Operations Lead
The Shift Coordinator will act as the operational lead during the assigned regional shift, ensuring effective coordination, ticket queue management, communication, escalation, reporting, and continuity of Network and Infrastructure operations.
Responsibilities
Act as the lead and primary coordination point for the assigned regional shift
Coordinate activities across Network Operations engineers, SMEs, Service Desk, vendors, and other infrastructure teams
Ensure appropriate resources are engaged based on incident severity and technical requirements
Monitor operational workload and ensure critical activities receive appropriate priority
Coordinate and actively participate in shift handover meetings/processes with incoming and outgoing shifts
Requirements
Bachelor's degree in Engineering, Computer Science, Information Technology, or equivalent experience
Nice to have: ITIL Foundation certification
Nice to have: CCNA or equivalent networking certifications
Nice to have: Previous experience as a NOC Lead, Shift Lead, Operations Coordinator, Incident Coordinator, or Infrastructure Operations Lead
Assistant Manager overseeing market data operations and subscription administration.
Responsibilities
Monitor market data inbox and platform queue, categorize requests, check required information, assign priorities, and track requests through completion against agreed service targets.
Process approved requests to provision, modify, remove, or reassign access and coordinate with vendors to verify completion before closing requests.
Communicate costs using approved pricing information, obtain required business approvals, and maintain a clear record of decisions.
Support joiner, mover, and leaver processes by reviewing affected subscriptions and coordinating timely access changes.
Support periodic entitlement recertification, follow up with business owners, and investigate discrepancies between approved access and vendor records.
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