Lead initiatives that maximize customer lifetime value, accelerate revenue growth, and strengthen retention across residential and small business customer base.
Responsibilities
Develop and execute a comprehensive customer base management strategy aligned with Brightspeed's growth, revenue, and retention objectives
Drive ARPU expansion through pricing strategies, speed upgrades, value-added services, product migrations, and targeted cross-sell opportunities
Identify growth and retention opportunities across customer segments, geographic markets, and competitive environments
Own the strategic roadmap for customer base initiatives, ensuring alignment with financial targets and enterprise priorities
Lead proactive retention, churn prevention, customer win-back, and loyalty strategies to maximize customer lifetime value
Requirements
Bachelor's degree in Marketing, Business, Analytics, or a related field
Strategic leadership role to drive and deliver growth, retention, and monetization strategies within the Facilities Management sector, aligned with customer success and market strategies.
Responsibilities
Strategic leadership
Drive and deliver on the growth and retention and monetization strategy, success aligned to both the BFM Customer Success ‘growth and retention’ strategy, and the Market sector strategy
Ideate, design and run experiments to quantify the expected impact of proposed growth initiatives before formally launching them across the existing customer base
Drive and deliver on the growth and retention and monetization strategy
Ideate, design and run experiments to quantify the expected impact of proposed growth initiatives before formally launching them across the existing customer base
Requirements
Bachelor's degree in Business Administration, Sales, Marketing, or related field.
Lead the retention and customer experience strategy for a fast‑growing DTC pet brand, driving churn reduction, lifetime value growth, and revenue from email and SMS across two brands.
Locations (4)
London, England, United Kingdom
Ottawa, Ontario, Canada
Dublin, Leinster, Ireland
Amsterdam, North Holland, Netherlands
Compensation
USD $115,000 to $145,000 a year (based on experience and expertise) + performance bonus of 15-20% of base after the trial period.
Responsibilities
Own subscription program and retention strategy for both brands
Build and test retention offers and win‑back flows
Lead a small team to develop and execute a retention-first strategy for BoF’s global membership portfolio, driving lifetime value and reducing churn across all member tiers.
Responsibilities
Own lifecycle marketing strategy and execution
Chair Engagement Council
Shape product and UX to increase usage
Define audience segmentation and omnichannel lifecycle strategies
An Account Manager responsible for managing a complex book of business from onboarding through renewals and upsells, specifically in a high-growth B2B SaaS environment.
Compensation
Competitive base salary and bonus
Responsibilities
Function as a true account manager across the full customer lifecycle — from onboarding and enablement through renewals, upsells, and negotiations
Own a portfolio of accounts simultaneously, managing competing priorities with urgency and precision — expect to juggle 9+ active workstreams at any given time
Lead structured onboarding and training programs that drive fast time-to-value and long-term product adoption
Run proactive meeting campaigns and renewal processes, ensuring no account goes dark or falls through the cracks
Negotiate renewals and expansions with confidence, building strong business cases that demonstrate clear ROI
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