Lead the retention and customer experience strategy for a DTC pet brand, driving churn reduction, lifetime value growth, and customer satisfaction across email, SMS, and subscription programs.
Locations (4)
London, England, United Kingdom
Ottawa, Ontario, Canada
Dublin, County Dublin, Ireland
Amsterdam, North Holland, Netherlands
Compensation
USD $115,000 to $145,000 a year (based on experience and expertise) + performance bonus of 15-20% of base after the trial period.
Responsibilities
Own retention A-Z to fuel growth to 9‑figures
Drive lower churn, higher lifetime value, and better customer experience
Lead the retention and lifecycle strategy across two DTC pet brands, driving churn reduction, lifetime value growth, and customer experience excellence.
Locations (4)
London, England, United Kingdom
Ottawa, Ontario, Canada
Dublin, County Dublin, Ireland
Amsterdam, North Holland, Netherlands
Compensation
USD $115,000 to $145,000 a year (based on experience and expertise) + performance bonus of 15-20% of base after the trial period.
Responsibilities
Own the subscription program for both brands
Build and test save offers, skip, swap and pause options, and win‑back flows
Provides high-quality administrative and operational support to Global Medical leaders and teams, coordinating calendars, travel, meetings, events, and workplace needs.
Compensation
CHF78,600.00 - CHF108,130.00
Responsibilities
Coordinate scheduling for Global Medical leaders
Arrange domestic and international travel
Prepare and reconcile travel expense reports
Support onboarding and offboarding activities
Coordinate office supplies and technology requests
Requirements
Bachelor’s degree or equivalent
Nice to have: Experience supporting multiple leaders in a global organization
Nice to have: Experience coordinating international travel and large events
Nice to have: Experience serving as a local administrative resource for a global team
Nice to have: Experience with centralized request or ticketing process
Provide comprehensive support to the CIO and ITS Executive Team, coordinating executive calendars, meetings, travel, reporting and executive materials.
Compensation
The expected base salary range for this position is $55,000 to $75,000 and may be eligible for bonus awards.
Responsibilities
Manage complex executive calendars, meetings, travel arrangements, itineraries and expenses.
Coordinate executive and leadership meetings, including scheduling, logistics, invitations and materials.
Support ITS Leadership reporting cycles by coordinating inputs, tracking deadlines and following up on outstanding items.
Prepare, format and maintain high-quality PowerPoint presentations, executive reports and other leadership materials.
Ensure executive materials are accurate, consistent, polished and ready for senior leadership audiences.
The Assistant to the Executive Team provides administrative and operational support to the executive team overseeing multiple entities. This role serves as a central point of contact for day-to-day administrative functions, helping the team stay organized, on schedule, and operationally efficient.
Responsibilities
Manage executive calendars, schedule meetings, and provide reminders
Maintain ongoing task lists and follow up on outstanding items as needed
Draft emails / follow ups for CEO
Prepare meeting agendas and summaries as requested
Draft, format, produce & distribute reports, presentations, and briefs utilizing software such as Excel, PowerPoint, Word, etc.
Requirements
Nice to have: Previous experience supporting construction projects
A hands-on, execution-focused role providing parental leave coverage from November 2026 through April 2027, focusing on day-to-day operations of a supplements business.
Responsibilities
Coordinate day-to-day logistics, fulfillment, and inventory operations across the ecommerce business.
Serve as the primary day-to-day contact for third-party logistics (3PL) partners.
Monitor inventory levels across distribution locations, prepare and place replenishment purchase orders, and track inventory availability.
Track supply chain metrics, flag discrepancies, and identify opportunities for operational improvement.
Review and reconcile bi-monthly invoices against Shopify and other operational data.
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