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1–2 jobs· newest first

Sr. Technical Support Engineer, Focused ServicesNew
Palo Alto Networks · Sydney, Australia
Hybrid · Full-time · Senior
Sr. Technical Support Engineer, Focused ServicesNew
Palo Alto Networks · Remote, United Kingdom
Remote · Senior

+10K new in the last hour

Sr. Technical Support Engineer, Focused Services

Palo Alto Networks · Posted Jul 24, 2026

Sydney, New South Wales, Australia
Hybrid
Full-time · Senior
4+ years

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The Senior Technical Support Engineer will directly engage with key customers to resolve complex post-sales concerns, conducting evaluations of multifaceted situations and data to determine effective technical methods.

Responsibilities

Directly engage with key customers to resolve complex post-sales concerns
Conduct thorough evaluations of multifaceted situations and data using critical thinking
Cultivate relationships with key contacts outside the area of specialization to address challenging technical issues
Articulate intricate technical concepts to both technical and non-technical stakeholders
Participate in technical discussions within cross-functional teams

Requirements

Bachelor's degree
Nice to have: Cisco
Nice to have: Checkpoint
Nice to have: Juniper (NetScreen)
Nice to have: Fortinet

Skills

TCP/IP networking protocols OSPF BGP VLAN STP IPSEC SSL-VPN NAT GRE Routing and switching Security technologies

See full job description

Sr. Technical Support Engineer, Focused Services

Palo Alto Networks · Posted Apr 16, 2026

Remote, United Kingdom
Remote
Senior
3–5 years

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Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices

Responsibilities

Respond to user-reported issues within defined SLAs
Triage and resolve technical issues via ticketing systems, phone, and remote sessions
Troubleshoot complex problems at both the application and operating system levels
Identify root causes and work with engineering and product teams to deliver permanent solutions
Share insights from customer interactions to improve product and support experience

Requirements

Bachelor’s/Master’s degree in a technical field or equivalent practical/military experience

Skills

Kubernetes Docker Linux AWS Azure GCP CI/CD Terraform

container registries

network protocols

vulnerability management

malware analysis

firewall configurations

See full job description