As a Technical Support & Implementation Specialist, you'll get practices technically ready for launch and support them once they're up and running, so every step of the move to Archy feels smooth and well cared for.
Compensation
Base pay and equity, 401(k) with company match, and performance-based incentives (bonus or commission eligibility by role).
Responsibilities
Work with practices and our Onboarding team to prepare each practice's workstations, imaging software, sensors and POS hardware for launch.
Coordinate initial and final server backups across Practice Management Systems (PMS), using virtual machines to support accurate data mapping.
Manage phone and communication transitions, including DNS support, Twilio campaigns and vendor integrations, working directly with practices and preferred vendors.
Provide scheduled sensor installs and go-live support so practices feel confident on their first day with Archy.
Own escalated IT support for live practices across chat, text, email, phone and AI channels, keeping practices informed until each issue is resolved.
Exostar is seeking a Customer Success Manager to help small and medium-sized businesses adopt and realize ongoing value from Exostar Managed on Microsoft 365 and CMMC Ready Suite solutions. You will manage a portfolio of SMB customers, helping defense suppliers build secure collaboration into everyday work and progress toward CMMC readiness.
As a Customer Success Manager, you are responsible for driving successful client outcomes by offering strategic guidance and acting as their advocate, frequently collaborating with Sales, Support, and Product to solve problems and provide value.
Locations (2)
New York, New York, United States
Waltham, Massachusetts, United States
Compensation
New York: The expected base salary for the position is between 85000 USD to 105000 USD. Massachusetts: The expected base salary for the position is between 85000 USD to 105000 USD. In addition, employees in this role may be eligible for consideration on an annual basis for a discretionary bonus and/or equity awards, such as restricted stock units or stock options, based upon individual and business performance at the company’s discretion.
Responsibilities
Onboard new clients and guide them through product setup, training, and initial usage to ensure successful implementation.
Serve as the primary point of contact for customer issues, troubleshooting problems, coordinating with support and technical teams, and ensuring timely resolution.
Act as a subject matter expert; driving best practices across Intralinks products and services
As a Technical Support Representative, you'll work directly with customers across email, live chat, phone, and text to troubleshoot complex product and technical issues.
Responsibilities
Troubleshoot complex customer issues across Quo's web, desktop, and mobile experiences, including calling, messaging, account configuration, integrations, and connected systems.
Investigate API and integration issues involving REST APIs, authentication, request and response payloads, HTTP status codes, permissions, configuration, and data syncing.
Troubleshoot webhooks and event driven workflows by validating configuration, reviewing event payloads and delivery behavior, and isolating where a workflow is breaking between systems.
Diagnose issues across multiple layers of a customer environment, including Quo configuration, third party applications, devices, browsers, networks, and carrier or telephony behavior.
Gather logs, timestamps, request details, account configuration, reproduction steps, and other diagnostic information needed to investigate and resolve technical issues.
Provide advanced technical support for Oracle Cloud HCM and Oracle Recruiting Cloud, lead troubleshooting, design and implement system enhancements, and support quarterly releases.
Responsibilities
Provide advanced technical support for Oracle Cloud HCM and Oracle Recruiting Cloud
Lead troubleshooting, root cause analysis, and resolution of complex production issues
Design, develop, test, and implement system enhancements, integrations, and configurations
Partner with HR, Talent Acquisition, and cross-functional technology teams to deliver scalable, best-practice solutions
Support quarterly Oracle Cloud releases, including impact assessments, regression testing, and deployment readiness
Requirements
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline
The Technical Support Engineer within the Customer Success team will act as a bridge between customers and Cast AI, providing deep technical guidance and troubleshooting for Kubernetes and cloud-native environments. The role involves owning customer issues from intake to resolution, documenting knowledge, and participating in on-call rotations within a global, remote-first environment.
Responsibilities
Serve as the primary Cast AI subject matter expert, delivering deep technical guidance and authoritative support to customers.
Collaborate closely with customers to troubleshoot and resolve complex technical issues, ensuring clear communication and effective problem-solving throughout the process.
Own customer issues from intake through resolution, driving timely outcomes to minimize downtime and improve system performance and reliability using Cast AI.
Document and share knowledge by contributing to internal knowledge bases, creating technical guides, and outlining best practices to support both customers and internal teams.
Provide mentorship and support to junior team members, fostering skill development and contributing to a strong, knowledgeable team environment.
A Technical Business Analyst who bridges the gap between business users and technology, combining strong business analysis, communication, and requirements gathering skills with technical aptitude to troubleshoot application issues and take ownership of business-critical systems.
Compensation
$40.00 - $50.00/hr
Responsibilities
Partner directly with business users to understand application issues, business needs, and process challenges.
Translate technical concepts into clear, easy-to-understand language for non-technical stakeholders.
Gather and document business and functional requirements for application enhancements and improvements.
Troubleshoot application issues and determine the appropriate path to resolution.
Use SQL queries, application logs, monitoring/tracing tools, and other diagnostic information to investigate issues and provide technical details to vendors or internal teams.
The annual base salary range for this position is $100,000k - $115,000k/yr; plus, eligibility for variable commission compensation, however, the final compensation will be determined based on factors including experience, skills, qualifications, and location.
Responsibilities
Manage an assigned portfolio of SMB customers, using account health, lifecycle stage, and business needs to prioritize outreach and engagement.
Coordinate the transition from Sales through onboarding and ongoing adoption.
Establish success plans with clear customer outcomes, owners, milestones, and timelines.
Help customers reach initial value by coordinating account activation, administrator enablement, user adoption, and their first secure collaboration workflows with onboarding and technical teams.
Deliver practical product education through customer sessions, office hours, webinars, and reusable guidance.
Requirements
Nice to have: Aerospace and defense supplier support
Act as a customer advocate internally, helping to shape product roadmaps and service offerings based on customer feedback and industry insights.
Monitor and drive product adoption and usage, ensuring customers are utilizing the platform to its fullest potential. Provide training, resources, and tailored recommendations to help customers achieve success.
Requirements
Bachelor’s degree
Nice to have: Alternative Investments
Nice to have: Private equity
Nice to have: Hedge Fund Services Administration support
Nice to have: Relationships between Private Capital Fund Managers (GPs) and Investors (LPs)
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