- Lake Mary, Florida, United States
- On-site
- Full-time
- $62K–$74K per year
- 3–5 years
Provide Level 2 onsite support for complex customer issues, troubleshooting and resolving hardware and software problems on desktops, laptops, tablets, and mobile devices.
Compensation
We are offering between $62,000 – $74,000. Applications will be accepted until Nov 13, 2026.
Responsibilities
- Provide Level 2 onsite support for complex customer issues
- Analyze symptoms to identify root cause and determine solutions
- Perform onsite installations, replacements, and repairs of hardware components
- Manage software setup, configuration, and navigation support for end users
- Utilize remote control tools to assist users in troubleshooting
Requirements
- Nice to have: macOS administration
- Nice to have: Autopilot
- Nice to have: MDT
- Nice to have: WDS
- Nice to have: Audio/Video support