Lead and manage complex technical support for U.S. Government customers, diagnosing and resolving issues across MarkLogic, Semaphore, and related data platforms.
Base Salary Range: $115,000 - $130,000
- Own U.S. Government customer support requests from intake through closure
- Triage severity and business impact, collect accurate environment and data-flow details, create support cases, and maintain complete customer and technical records
- Diagnose complex PDP issues, including installation, upgrades, clustering, forests, replication, backup and restore, security, performance, Linux, networking, and cloud deployments
- Diagnose issues involving enterprise data and metadata, including ingestion, transformation, modeling, indexing, search, query behavior, data quality, and movement across MarkLogic and connected systems
- Assess how data architecture, volume, distribution, and access patterns may affect system behavior, reliability, and performance
- Bachelor's degree in computer science, information systems, engineering, data science, or a related field
Senior Software Development Engineer in Test (SDET)NewThinkific · Remote, Canada+1 more