- Gurugram, Haryana, India
- Hybrid
- Full-time · Manager
Lead Engineer overseeing Service Desk operations and support in India, managing a team of technicians and ensuring high-quality end‑user support for desktop, mobile, and application issues.
Responsibilities
- Manage Service Desk team performance and conduct reviews
- Identify training needs and facilitate professional development
- Ensure high customer satisfaction by resolving queries efficiently
- Develop and implement service desk policies and procedures
- Generate and present service desk performance reports
Requirements
- High School Diploma
- College Diploma
- Bachelor's in Computer Engineering
- Bachelor's in Computer Science
- Bachelor's in Information Technology