Lead all facility services, employee-focused site services, and physical security programs to ensure a safe, efficient, and professional workplace environment.
Compensation
Competitive salary
Company-sponsored health, dental, vision, and life insurance
Parental Leave
Company-sponsored Employee Assistance Program
Stock options
401(K)
Flexible paid time off
Expected Pay Range
$80k - $130k/yr
Responsibilities
Lead facility services programs including janitorial services, uniforms, grounds maintenance, space management, HVAC, plumbing, and workplace amenities
Manage vendor relationships, contracts, service levels, and performance reviews
Develop and oversee preventive maintenance programs for building systems
Manage landscaping, snow removal, parking facilities, office space allocation, and interior building upkeep
Oversee employee support programs including uniforms, office supplies, coffee services, micro-markets, and workplace consumables
Requirements
Bachelor's degree in Facilities Management, Engineering, Business, Operations or related field
Develop, lead, and execute strategic account growth programs for assigned North American Key Accounts, driving enterprise-wide business development initiatives and digital transformation opportunities.
Responsibilities
Develop and execute annual and multi-year Strategic Account Plans for assigned Key Accounts
Build and maintain executive-level relationships with Operations, Engineering, Manufacturing, Quality, Procurement, Digital, and C‑Suite stakeholders
Identify enterprise-wide opportunities for standardization, digitalization, and service agreements
Lead complex sales pursuits involving multiple business units, plants, and geographic regions
Establish and monitor account KPIs including revenue growth, share of wallet, strategic project conversion, customer satisfaction, and executive engagement
Coordinate and organize logistics for events at the Faculty of Law, serving as the main contact between the Faculty and event conveners.
Compensation
USW Pay Band 10 -- $75,004 with an annual step progression to a maximum of $95,915.
Responsibilities
Plan and coordinate events by acting as the first point of contact for enquiries, developing event schedules, and overseeing logistics such as room bookings, catering, permits, and audio-visual needs.
Execute event operations, including preparing itineraries, service contracts, invoices, and floor plans, while ensuring smooth set-up, delivery, and post-event wrap-up.
Collaborate with internal and external stakeholders (clients, vendors, service providers, and committees) to ensure requirements are met and issues are resolved.
Develop and maintain communications by creating promotional content, maintaining digital platforms and social media, and liaising with communications staff to market events and services.
Provide administrative support, including data entry, generating reports, analyzing processes, and recommending improvements for efficiency.
Requirements
Bachelor's Degree
Nice to have: CAD-style software for space planning
The Service Coordinator is primarily responsible for providing the highest quality of customer service by coordinating the daily activities of the field service engineering staff.
Compensation
The hourly range for this role is currently $26.00/hr to $32.00/hr.
Responsibilities
Creates and manages service records
Supports quoting and Time & Materials billing
Places parts and returns orders
Coordinates resolution of instrument service requests
Maintains instrument master data
Requirements
High school diploma or GED required
Associate or Bachelor’s degree in Business or a related field preferred
Lead and manage general public customer care operations for FIFA tournaments and events, overseeing processes, quality, and escalation.
Responsibilities
Lead planning, implementation and continuous improvement of customer care operations
Define customer care processes, service standards and workflows across contact forms, email, phone, chatbot and CRM channels
Manage outsourced contact centre and customer service providers, including SLAs, KPIs, staffing, training, quality standards and operational readiness
Lead and develop the General Public Customer Care team, setting clear priorities and fostering a culture of accountability, collaboration and service excellence
Monitor service levels, customer feedback and performance data to identify trends, risks and opportunities for improvement
Requirements
Bachelor’s or master’s degree in a relevant field, or equivalent professional experience
Nice to have: Experience in sports, ticketing, hospitality, travel, major events or other high-volume consumer environments
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