Provide advanced technical support to Student Health Services (SHS) administrators, faculty, staff, and medical personnel across campus locations, primarily in person with optional remote modalities.
Responsibilities
Diagnose, resolve, and document incidents and service requests
Provide endpoint, peripheral, software, and network support
Maintain technical documentation and SOPs
Coordinate with stakeholders and other IT teams
Assist with hardware inventory and supplies
Requirements
High school diploma or equivalent
Nice to have: Experience providing technical support in a health care environment
Lead Blackpanda's Cyber Incident Response practice in Singapore, growing the local team, owning client relationships, and serving as senior technical authority on the ground.
Compensation
Competitive base salary with performance-based variable compensation tied to market results, plus equity participation in Blackpanda's growth.
Responsibilities
Grow and retain the Singapore response team
Mentor consultants in DFIR tradecraft
Own delivery quality across Singapore engagements
Guide investigations across Windows, Linux, macOS, and cloud environments
Maintain a current view of the Singapore regulatory environment
Requirements
Bachelor's degree in Computer Science or related field
Owns and executes the company’s cybersecurity compliance portfolio, translating requirements into practical controls and managing continuous audit readiness.
Compensation
$104,400 - $161,760
Responsibilities
Own, build, and execute the compliance portfolio
Create and maintain the compliance operating system
Perform assessments and drive remediation
Design and operationalize technical controls
Strengthen and automate controls
Requirements
Bachelor’s degree in cybersecurity, information technology, computer science, engineering, risk management, or a related field
Acting as the local information security contact for the UK, coordinating activity across the business to maintain a secure, compliant, and resilient technology environment.
Compensation
A competitive salary and attractive benefits package
Responsibilities
Act as a key local contact for information security, supporting UK colleagues and working closely with Group security teams.
Maintain and support delivery of the local Information Security Plan, including security reporting and compliance activity.
Coordinate security controls, vulnerability management, penetration testing and remediation activity across the UK technology environment.
Support local security incident responses, including investigation, escalation, communication, and completion of remediation actions.
Coordinate security audits, risk assessments and third-party security reviews.
A Global Service Desk Manager to lead day-to-day IT support for clients across multiple time zones, managing a distributed team and owning service delivery against client SLAs.
Responsibilities
Lead service desk team leads and analysts. Set performance expectations, coach the team, and support hiring, onboarding, and training.
Plan staffing and shift coverage to meet client support hours. Make sure open incidents and priority requests have a clear owner at every handoff.
Own ticket triage, prioritization, escalation, and follow-through across incidents and service requests.
Coordinate major incidents with technical teams and vendors. Keep clients informed through resolution and follow up on corrective actions.
Track SLA attainment, response and resolution times, backlog aging, first-contact resolution, and customer satisfaction. Turn recurring issues into specific improvement plans.
Serve, alongside the Technical Support Team Coordinator, as the primary leader for the Technical Support Team (~20 Technical Support Specialists, Senior Technical Support Specialists, and Junior System Administrators).
Act as the team’s first technical escalation point; help resolve difficult tickets, ensure the root cause is addressed, and escalate issues beyond the team’s scope to the Systems Administration Team or leadership with a clear problem statement.
Spend a significant part of each day on the floor: walking around, checking on work in progress, helping techs solve problems, and catching issues before they become client escalations.
Review tickets and resolutions regularly to ensure solutions are complete, documented, and aligned with S. J. Rollins standards; give specific feedback.
Identify recurring issues and process friction; drive fixes through documentation, training, or by routing them to the Systems Administration Team and leadership.
Lead medical and scientific direction for cardiovascular clinical development studies at Retension Pharmaceuticals.
Compensation
The salary range for this position is $245,000 to $320,000 per year. Competitive compensation package includes base salary, annual performance bonus, long-term incentive/equity opportunities, and comprehensive benefits package.
Responsibilities
Serve as the medical and scientific lead for assigned cardiovascular clinical development studies
Partner with Clinical Operations and cross-functional teams to support scientific rigor, patient safety, regulatory alignment, and timely execution of studies
Monitor scientific literature, treatment guidelines, and competitive trends to inform development decisions
Lead medical input into the design, execution, medical monitoring, and interpretation of assigned clinical trials
Review key study documents including protocols, investigator brochures, informed consent forms, study reports, and safety narratives
Engineer I within Systems Reliability Engineering to ensure reliability, availability, and operational performance of critical Retail Technology platforms.
Responsibilities
Manage production incidents and operational issues
Perform root cause analysis and implement corrective actions
Support production releases, service transitions, and operational readiness activities
Drive automation, monitoring, and continuous improvement initiatives
Collaborate with engineering teams, vendors, and business stakeholders
Requirements
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline
SHS Client Support Technician IINewUniversity of South Florida · Tampa, US
Director of ResponseNewBlackpanda · Singapore, Singapore
Service Desk ManagerS. J. Rollins Technologies · Bangor, US
Medical Director, Clinical DevelopmentExtensisHR (The Extensis Group, LLC) · Falls Church, US
Senior - Security ArchitectureB&W Deloitte GmbH · Madrid, Spain