Service Quality Management jobs Skill: Service Quality Management Area Operations Manager
DPDHL · Mumbai, India
Area Operations Manager
DPDHL · Mumbai, India
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Chief Experience Officer (CXO)
thehivecareers.co · San Juan, Puerto RicoManager
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DPDHL · Posted Nov 6, 2026
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Lead and manage a cluster of non-metro operations locations, ensuring service quality, productivity, and compliance across Service Centres, BDOs, PUDs and partner-supported sites.
Competitive pay and performance-linked rewards that truly recognize your impact.
Own operational performance across all assigned locations within the Area Translate Branch operational priorities into location-level execution plans Ensure consistent adherence to Blue Dart operating standards and service commitments Conduct structured daily, weekly and monthly reviews with location Operations teams Identify underperforming locations and drive focused corrective actions Bachelor’s degree in operations, Supply Chain, Logistics, Business Administration or related discipline; MBA / PG desirable Comprehensive medical cover (including optional parental care) Financial wellness Generous time off Learning and development Global career paths DPDHL · Posted Nov 6, 2026
Lead and manage a cluster of non‑metro operations locations, ensuring service quality, productivity, and compliance across Service Centres, BDOs, PUDs and partner‑supported sites.
Own operational performance across all assigned locations Translate branch priorities into local execution plans Ensure adherence to Blue Dart operating standards Conduct structured reviews with location teams Identify underperforming locations and drive corrective actions Bachelor’s degree in operations, Supply Chain, Logistics, Business Administration or related discipline MBA / PG desirable Nice to have: Express logistics Nice to have: Courier Nice to have: eCommerce logistics DPDHL · Posted Nov 6, 2026
Managing operational performance across non-metro clusters, including Service Centres, BDOs, and partner-supported locations.
Own operational performance across all assigned locations within the Area Translate Branch operational priorities into location-level execution plans Ensure consistent adherence to Blue Dart operating standards and service commitments Conduct structured daily, weekly and monthly reviews with location Operations teams Identify underperforming locations and drive focused corrective actions Bachelor’s degree in operations Supply Chain Business Administration MBA (desirable) Nice to have: Express Logistics thehivecareers.co · Posted Nov 6, 2026
Develop and execute the organization’s overall experience strategy across customer, client, employee, and stakeholder touchpoints.
Develop and implement an enterprise-wide customer experience strategy aligned with the organization’s business objectives. Establish a customer-first culture across insurance, investment, and financial service operations. Define customer experience standards, service principles, and performance benchmarks. Identify opportunities to differentiate the organization through superior customer service and engagement. Map and optimize end-to-end customer journeys across product discovery, onboarding, policy issuance, premium payments, claims, renewals, investment services, and account management. Bachelor's degree in Business Administration, Marketing, Finance, Management, Customer Experience, or a related field Master's degree in Business Administration (MBA) or a relevant discipline Nice to have: MBA thehivecareers.co · Posted Nov 6, 2026
Develop and execute the organization’s overall experience strategy across customer, client, employee, and stakeholder touchpoints.
Develop and implement an enterprise-wide customer experience strategy Establish a customer-first culture across insurance, investment, and financial service operations Define customer experience standards, service principles, and performance benchmarks Identify opportunities to differentiate the organization through superior customer service and engagement Map and optimize end-to-end customer journeys Bachelor's degree in Business Administration, Marketing, Finance, Management, Customer Experience, or a related field Master's degree in Business Administration (MBA) or a relevant discipline Nice to have: MBA thehivecareers.co · Posted Nov 6, 2026
The CXO is responsible for developing and executing the organization's overall experience strategy across customer, client, employee, and stakeholder touchpoints, focusing on building a customer-centric culture and improving service quality.
Develop and implement an enterprise-wide customer experience strategy Establish a customer-first culture across insurance, investment, and financial service operations Define customer experience standards, service principles, and performance benchmarks Map and optimize end-to-end customer journeys Identify service gaps, customer pain points, and process inefficiencies Bachelor's degree in Business Administration, Marketing, Finance, Management, Customer Experience, or a related field Master's degree in Business Administration (MBA) preferred Nice to have: AI Nice to have: Automation thehivecareers.co · Posted Nov 6, 2026
Develop and execute the organization’s overall experience strategy across customer, client, employee, and stakeholder touchpoints.
Develop and implement an enterprise-wide customer experience strategy Establish a customer-first culture across insurance, investment, and financial service operations Define customer experience standards, service principles, and performance benchmarks Identify opportunities to differentiate the organization through superior customer service and engagement Map and optimize end-to-end customer journeys Bachelor's degree in Business Administration, Marketing, Finance, Management, Customer Experience, or a related field Master's degree in Business Administration (MBA) or a relevant discipline Nice to have: MBA Nice to have: experience in insurance, banking, investment management, wealth management, financial services thehivecareers.co · Posted Nov 6, 2026
Develop and execute the organization’s overall experience strategy across customer, client, employee, and stakeholder touchpoints.
Develop and implement an enterprise-wide customer experience strategy aligned with the organization’s business objectives Establish a customer-first culture across insurance, investment, and financial service operations Define customer experience standards, service principles, and performance benchmarks Identify opportunities to differentiate the organization through superior customer service and engagement Map and optimize end-to-end customer journeys across product discovery, onboarding, policy issuance, premium payments, claims, renewals, investment services, and account management Bachelor's degree in Business Administration, Marketing, Finance, Management, Customer Experience, or a related field Master's degree in Business Administration (MBA) or a relevant discipline preferred Nice to have: MBA thehivecareers.co · Posted Nov 6, 2026
Develop and execute the organization’s overall experience strategy across customer, client, employee, and stakeholder touchpoints.
Develop and implement an enterprise-wide customer experience strategy Establish a customer-first culture across insurance, investment, and financial service operations Define customer experience standards, service principles, and performance benchmarks Identify opportunities to differentiate the organization through superior customer service and engagement Map and optimize end-to-end customer journeys Bachelor's degree in Business Administration, Marketing, Finance, Management, Customer Experience, or a related field Master's degree in Business Administration (MBA) or a relevant discipline preferred Nice to have: Master's degree in Business Administration (MBA) Nice to have: experience in insurance, banking, investment management, wealth management, financial services thehivecareers.co · Posted Nov 6, 2026
Develop and execute the organization’s overall experience strategy across customer, client, employee, and stakeholder touchpoints.
Develop and implement an enterprise-wide customer experience strategy Establish a customer-first culture Define customer experience standards Identify opportunities to differentiate the organization Map and optimize end-to-end customer journeys Bachelor's degree in Business Administration, Marketing, Finance, Management, Customer Experience, or a related field Master's degree in Business Administration (MBA) or a relevant discipline Nice to have: MBA Medical cover Parental care Financial wellness Generous time off Learning and development
Competitive pay and performance-linked rewards Comprehensive medical cover (including optional parental care) Financial wellness Generous time off
Area Operations ManagerDPDHL · Mumbai, India
Chief Experience Officer (CXO)thehivecareers.co · Kingston, Jamaica