Manage the daily production, preparation and presentation of all food for the hotel's kitchen operation to ensure a quality, consistent product is produced which conforms to all hotel standards.
Manage team members in scheduling, training, developing, coaching and counseling, conducting reviews.
Monitor, analyze and control all labor and food costs; prepare the appropriate reports, charts and schedules to ensure budgets are met or exceeded while quality is maintained or improved.
Assist the Executive Chef in the creation, costing and implementation of outlets, banquets, seasonal and special menus.
Scheduling of staff according to budget and business forecast.
Lead and oversee all front office operations at a pre-opening ultra-luxury wellness property, ensuring seamless guest experiences and high service standards.
Responsibilities
Lead and oversee all front office operations, ensuring smooth and efficient daily activities.
Supervise front desk, guest relations, concierge, and other front office functions.
Ensure seamless guest arrivals, departures, room assignments, and personalised services.
Maintain high standards of guest satisfaction through effective complaint handling and service recovery.
Recruit, train, lead, and develop a professional and guest-oriented front office team.
Requirements
Diploma or degree in Hospitality Management, Hotel Management, Tourism, or a related field
Nice to have: Experience in hotel pre-opening operations
Nice to have: Establishing front office procedures and service standards from the ground up
As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.
Responsibilities
Operates as first point of contact for members and guests entering resort
Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
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