Manage a team of patient engagement specialists in a home‑care call center, ensuring operational excellence, scheduling coordination, provider logistics, and patient experience improvement while supporting AI‑enabled tools.
Compensation
PayScale information: $58,200 - $83,160
Responsibilities
Manage team of patient engagement specialists and oversee call center operations
Ensure adherence to workflows/SOPs and monitor call center performance metrics
Coach team and run quality assurance program
Support Director in training and skill development
Manage call center staffing, onboarding, and scheduling
Lead the facility engineering team within JLL's State of Tennessee account, overseeing maintenance quality, budgeting, contractor management, and operational excellence.
Responsibilities
Supervise the facility engineering team
Maintain preventive, predictive, and reactive maintenance program
Lead smooth, efficient shifts, train and support new Baristas, energise and motivate your team, maintain high standards across service and coffee excellence, use resourcefulness and adaptability to keep everything running well.
Compensation
£13.75–£14.75 per hour (location dependent)
Responsibilities
Lead smooth, efficient shifts
Train and support new Baristas
Energise and motivate your team
Maintain high standards across service and coffee excellence
Use resourcefulness and adaptability to keep everything running well
The Lead Customer Care Manager focuses on product development inputs for serviceability, system readiness for parts, literature development, and training for new automotive products.
Responsibilities
Providing inputs to the product development team during proto- stage to improve Serviceability and Maintainability
Ensuring System Readiness for Parts before seeding / Launch of new Products
Creating Service kits and child parts numbers
Define preliminary inventory norms for Warehouse and Dealerships
Develop and Update Literature for existing products (Operators Manual, Parts catalogue, Service Manual, Wall Charts, DATA book)
Handle Wealth/Privy outbound calls, cross‑train in cards, liabilities, assets, and perform sales with assigned customers while meeting NPS, service level, and quality benchmarks.
Responsibilities
Handle Wealth/Privy outbound calls
Cross‑train in cards, liabilities, assets
Perform sales with assigned customers
Measure outcomes via NPS, service level, service quality
Ensure quality communication and customer servicing
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