As a ServiceNow Developer SME to architect, build, and customize scalable, secure, and resilient ServiceNow solutions and workflow automations for government projects.
Compensation
The likely salary range for this position is $157,250 - $212,750. This is not, however, a guarantee of compensation. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Responsibilities
Architect, build, and customize scalable, secure, and resilient ServiceNow solutions, custom scoped applications, and workflow automations
Create and review complex JavaScript, Glide API logic, Business Rules, Client Scripts, Script Includes, and Flow Designer workflows
Build and maintain data exchanges connecting ServiceNow to other systems using REST APIs, SOAP Web Services, MID Servers, and IntegrationHub
Customize user interfaces, forms, and workflows to align with business needs
Establish development standards, perform architecture and code reviews, approve critical changes, and mentor team members
Senior ServiceNow Developer/Infrastructure Engineer focused on ServiceNow platform, ITOM, CMDB, Discovery, and Service Mapping.
Responsibilities
Serve as the technical authority for driving coverage expansion, much gaps, and optimizing data quality across the CMDB, service mapping
Development of ServiceNow Discovery by expanding coverage, improving data quality, optimising discovery patterns and schedules, and driving automation across the CMDB
Maintaining Discovery, troubleshooting/resolving issues and also for Service Mapping of the Tyson portfolio
Collaborate with cross-functional teams to review performance analysis, capacity planning, and optimization of infrastructure systems
Implementing and maintaining security measures to protect infrastructure systems from potential threats and vulnerabilities
Analyzes and translates business information and technical requirements into an architectural blueprint.
Lead the design and architecture of ServiceNow solutions across multiple modules.
Partner with IT and ServiceNow teams to establish delivery operating governance to ensure successful go-lives, end user adoption and on-going support.
Ensure best practices and governance processes are followed during the lifecycle of projects.
Lead all technical aspects of project and solution delivery including Application UI, workflow, development of specific reporting and integration components (SSO,LDAP, etc.).
Requirements
Bachelor’s degree in any field or an equivalent combination of education and experience is acceptable
Nice to have: Computer science or Information Technology degree
Nice to have: ServiceNow GenAI model Now Assist
Nice to have: ServiceNow Certified Technical Architect (CTA)
Nice to have: Certified ServiceNow System Administrator
Business Analyst with production support experience bridging the gap between end-users and technical teams by diagnosing live system issues, analyzing root causes, managing incident tickets, and translating operational issues into functional requirements / User Stories for permanent software / Product fixes
Responsibilities
Requirement Gathering
Gap Analysis
User Story Creation with Acceptance Criteria
Agile/Scrum Methodologies
Stakeholder Communication
Requirements
Bachelor’s degree in business information systems (IS)
Engineer for Application Support focused on monitoring performance, troubleshooting technical issues, and collaborating with developers to implement fixes and enhancements.
Responsibilities
Monitor and maintain the performance of applications
Troubleshoot and resolve any technical issues or system errors
Collaborate with developers to implement fixes and enhancements
Document processes and procedures for future reference
Provide training and support to end-users on application functionality
Lead the design, development, and implementation of ServiceNow solutions; provide technical guidance and mentorship to team members; collaborate with stakeholders to gather requirements and define project scope; perform configuration, customization, and integration of ServiceNow platform components; ensure adherence to best practices and standards in ServiceNow development; troubleshoot and resolve technical issues in the ServiceNow platform; conduct knowledge transfer sessions and training for end users and support teams; stay up-to-date with ServiceNow releases, features, and industry trends.
Responsibilities
Lead the design, development, and implementation of ServiceNow solutions
Provide technical guidance and mentorship to team members
Collaborate with stakeholders to gather requirements and define project scope
Perform configuration, customization, and integration of ServiceNow platform components
Ensure adherence to best practices and standards in ServiceNow development