Lead architecture, design, development, and implementation of enterprise-grade ServiceNow solutions across IRM, BCM, and SecOps.
Responsibilities
Lead end-to-end architecture, solution design, and technical delivery for ServiceNow implementations
Define scalable, secure, and maintainable platform architecture, development standards, governance controls, and integration patterns
Collaborate with business stakeholders, cyber-security teams, risk/compliance teams, and enterprise architects to translate requirements into technical solutions
Provide technical leadership for enterprise ServiceNow implementations and enhancements
Ensure adherence to ServiceNow best practices, platform governance, performance optimization, and scalability
Requirements
Nice to have: SIEM tools
Nice to have: Vulnerability scanners
Nice to have: Cloud security platforms
Nice to have: Identity and access management solutions
Provide senior architectural leadership for the ServiceNow domain by defining and governing the platform strategy, target architecture and multi-year roadmap, ensuring consistent, scalable and reusable capabilities across the UK firm and connected member-firm processes where required.
Responsibilities
Own the ServiceNow domain strategy, target architecture and multi-year roadmap
Secure architectural integrity across business, application, data, integration, security, cloud and technology-portfolio decisions
Maintain the architecture governance framework, reference architectures, platform standards, data models, solution patterns and decision records
Achieve clear ownership of authoritative data sources, systems of record, platform responsibilities, integration boundaries and controls
Hold strategic accountability for ServiceNow design assurance, chairing design authorities and resolving material decisions, exceptions, risks and cross-platform dependencies
Lead ServiceNow architecture and integration design for new and existing customer engagements, providing pre‑sales support, workshops, and technical leadership.
Locations (2)
Louisville, Kentucky, United States
Kentucky, United States
Responsibilities
Create and finalize SOWs for new customer engagements
Support proposals on ServiceNow technical responses
Architect integrations using ServiceNow workflows, scripting, and web services/REST APIs
Lead workshops to gather business and technical requirements
Conduct design and technical sessions for active solutioning
Requirements
Bachelor's in Computer Engineering, Computer Science, Information Technology or equivalent
Nice to have: ITIL Certified
Nice to have: ServiceNow CSA
Nice to have: Additional ServiceNow certifications
Lead technical authority and delivery anchor within an Agile squad, translating enterprise architectural blueprints into high-performing, scalable ServiceNow solutions.
Compensation
Competitive salary + annual bonus
Responsibilities
Translate high-level business epics into detailed technical designs
Lead and manage ServiceNow engineering teams, design and implement ServiceNow solutions across multiple modules, drive architecture, integration, and best practices.
Responsibilities
Lead, mentor and manage tech leads and developers
Drive project management and Agile practices
Establish performance goals and conduct reviews
Ensure platform stability, scalability, and maintainability
Translate business requirements into engineering tasks
Requirements
Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field
Lead, mentor and manage ServiceNow technical leads and developers to design and implement solutions across customer service, field service, manufacturing, and accounts payable modules.
Responsibilities
Lead and mentor technical teams
Drive project management and Agile practices
Establish performance goals and conduct reviews
Ensure platform stability, scalability and maintainability
Translate business requirements into engineering tasks
Requirements
Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field
A lead technical role focused on the ServiceNow platform within Infrastructure Management, responsible for coaching engineers, designing scalable technical solutions, and driving AI-assisted engineering practices.
Compensation
a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements.
Responsibilities
Provide oversight, and coaching for a team of entry-level to mid-level software engineers that work on basic to moderately complex tasks
Be accountable for decisions that influence teams’ execution and implementation of processes and procedures
Collaborate with the Business Analysis team for producing estimates and agile delivery plans, stakeholders etc.
Identify and mitigates issues to execute a book of work while escalating issues as necessary
Design, code, test, and deliver software leveraging firm-wide frameworks and best practices for the ServiceNow platform.
Requirements
Formal training or certification on software engineering concepts
The ServiceNow Solution Architect Principal provides strategic and technical leadership for the ServiceNow platform, ensuring it is designed, governed, and evolved as a secure, scalable, and high-performing digital workflow solution.
Compensation
$110,320.00 - $189,120.00 per year
Responsibilities
Lead the architecture and design of complex ServiceNow solutions across multiple products, business units, and integrations.
Establish and evolve platform governance frameworks, architectural standards, and best practices to ensure consistency, quality, and scalability.
Partner with business and technology stakeholders to translate strategic objectives into secure, scalable ServiceNow solutions.
Define enterprise integration and data strategies, including system interoperability, data governance, configuration management database (CMDB) practices, and service mapping.
Provide architectural oversight across ServiceNow initiatives to ensure compliance with security, regulatory, and performance standards.
Lead the ServiceNow product roadmap for GBS+ and enterprise shared-services functions, owning product direction, roadmap priorities, and functional decisions.
Responsibilities
Own and maintain the ServiceNow product roadmap for GBS+ and shared-services functions
Work with business product managers, process owners, and service leaders to understand priorities and pain points
Turn business priorities into product capabilities, release plans, and a focused backlog
Maintain a clear view of committed work, new demand, dependencies, constraints, and risks
Balance needs of individual functions with opportunities to build common capabilities
Requirements
Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, Finance, Supply Chain, or a related field
Nice to have: ServiceNow Certified System Administrator
Nice to have: ServiceNow Certified Application Developer
Nice to have: ServiceNow Certified Implementation Specialist in Customer Service Management
Nice to have: Experience implementing or managing ServiceNow CSM in a large enterprise
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