We are looking for a motivated Technical Support Lead ready to take us to the next level! If you have experience in providing end-user support services and assist in the day-to-day operations of the IT Service Operations team, and are looking for your next career move, apply now.
Responsibilities
Supervise and coordinate the activities of the onsite IT support team
Monitor ticket backlogs, workload distribution, and service level performance
Ensure compliance with agreed service level targets and IT service management processes
Manage resource scheduling, attendance tracking, and support coverage requirements
Coordinate incident escalations and operational concerns with IT management
Requirements
Graduate of a Computer Science, Information Technology, Information Systems, or related technical discipline
Provide first‑line telephone technical support for Q2’s Risk & Fraud Management Software Solutions, troubleshooting and resolving customer issues while documenting interactions and escalating as needed.
Responsibilities
Provide first‑line telephone technical support
Troubleshoot and resolve basic customer problems
Accurately record, categorize, and document all customer interactions using a case tracking system
Establish case priorities and provide regular updates on open issues
De‑escalate customer concerns and manage expectations
Requirements
Bachelor’s degree in a relevant field or equivalent experience
Senior-level field professional responsible for delivering high-quality installation, maintenance, and repair services within an assigned territory.
Responsibilities
Respond promptly to customer installation, maintenance, and service calls
Service and support electromechanical equipment including ATMs and self-checkout systems
Oversee hardware maintenance, installation, network management, multi-vendor maintenance, and software support
Apply advanced technical skills to support peripherals, large system printers, plotters, enterprise-level servers, communication equipment, networks, and item-processing sorters
Perform maintenance repairs and system overhauls, including modular swaps and full unit replacements
Provide technical support for Foundation Software’s payroll and accounting products, troubleshooting issues and ensuring clients use the software efficiently.
Responsibilities
Provide technical support to clients using payroll and accounting software via phone, email, or web
Troubleshoot and resolve software-related problems, ensuring clients can efficiently process daily tasks such as estimating, payroll, accounting functions
Guide clients through software updates, enhancements, and new features
Collaborate with internal departments to resolve system issues
Maintain expertise in the different software platforms, new modules, and relevant industry changes
Assist clients by providing outstanding customer service for all End User Services, troubleshooting IT challenges, and supporting site-specific requirements at the Comanche Peak facility.
Responsibilities
Manage technical support incidents
Provide functional support to local and remote users
Respond to user inquiries via telephone, email, instant message, and case tracking
Drive to remote locations to install servers and networking equipment
Participate in weekly Genius Bar / Depot Support team
Requirements
College degree programs and/or certifications in Information Systems or equivalent
Provide day‑to‑day technical support for hardware and software systems, troubleshoot, diagnose, and resolve user issues, and recommend IT infrastructure upgrades.
Responsibilities
Provide day‑to‑day technical support to employees for hardware and software systems
Troubleshoot and diagnose problems through user discussion
Rectify faults and resolve issues in a timely manner
Escalate problems as needed
Recommend upgrades or improvements to IT infrastructure
Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes troubleshooting, fault rectification and problem escalation.
Responsibilities
Provide day-to-day technical support to employees for a range of hardware and software related systems
Respond to and diagnose problems through discussion with users
Troubleshoot, fault rectification, and problem escalation
Provide effective and timely resolution of users’ problems, queries or complaints
Assist in hardware and software evaluation and recommend upgrades or improvements to IT infrastructure
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