Provides Tier I and Tier II help desk support for the Georgia Department of Community Affairs, including provisioning, configuring, installing, and maintaining hardware and software infrastructure.
- Provide on-line and desk side helpdesk services for all users to identify and resolve IT operational issues
- Provide end user support (including IT Incident, Problem, or Request Tickets) for all end user-based systems
- Design, install, and support workstations and agency IT systems
- Perform printer installations and toner replacement activities
- Proactively provide KPI reports and documentation on systems/application operations using Microsoft Office
- High school diploma or GED
- Bachelor's Degree in a computer related field (plus)
- Nice to have: ITIL Service Management
- Nice to have: Imaging machines (Dell/Win 10)
- Nice to have: Inventory Management
Help Desk Support SpecialistFIRSTNET GLOBAL LLC · Atlanta, US