Support customers with activation, troubleshooting, and migration of products and services in a global environment.
Locations (2)
Bangalore, India
Mohali, India
Responsibilities
Execute essential tasks related to the activation of products, features, and services for a global customer base
Review and analyze URLs to determine their purpose or content and assign them to the appropriate category
Manage inbound customer inquiries with a high degree of professionalism, ensuring efficient routing to specialized internal teams
Partner cross-functionally across the organization to guarantee the successful delivery of complex services and technical features
Own customer-facing interactions for critical projects, including sharing vital updates regarding data center migrations and technical infrastructure changes
Provide hands‑on experience developing, testing, and supporting industrial Level‑2 Automation Systems in steel and metals production facilities.
Compensation
Full-time, 40 hours/week, paid hourly
Responsibilities
Assist with development and testing of software applications using approved engineering tools and programming languages
Support web‑based and desktop user‑interface development activities
Assist with database development, reporting, and data‑management activities
Support implementation and testing of communication interfaces between automation systems
Participate in software verification and troubleshooting activities
Requirements
Bachelor's or Master's degree program in Computer Engineering, Software Engineering, Systems Engineering, Mechanical Engineering, Metallurgical Engineering, Materials Science & Engineering, Physics, Mathematics or a related STEM discipline
Nice to have: Object‑oriented programming concepts
Nice to have: Basic SQL and database knowledge
Nice to have: Familiarity with Git or similar version‑control tools
Nice to have: Interest in industrial automation, manufacturing systems, steel production, or process engineering
A technical guide dedicated to handling and resolving complex customer issues and supporting premium solution offers, focusing on omnichannel architectures, voice, and video.
Responsibilities
Independently handle complex customer issues by building detailed lab setups to duplicate problems and submitting precise bug reports and critical issues to Engineering.
Build and maintain strong customer relationships, taking full ownership of their success and providing guidance on enhancement solutions.
Develop scripts and documentation to build intellectual capital and use AI-assisted automation tools to increase the speed and quality of issue resolution.
Mentor others and provide strategic influence across teams.
Requirements
Bachelor’s degree
Master’s degree
Nice to have: Webex Contact Center (WxCC)
Nice to have: Cisco Unified Contact Center Express/Enterprise (UCCX/UCCE)
Independently handle complex customer issues by building detailed lab setups to duplicate problems and submitting precise bug reports and critical issues to Engineering
Build and maintain strong customer relationships, taking full ownership of their success and providing guidance on enhancement solutions
Develop scripts and documentation to build intellectual capital and use AI-assisted automation tools to increase the speed and quality of issue resolution
Requirements
Bachelor’s degree
Master’s degree
Nice to have: Webex Contact Center
Nice to have: Cisco Unified Contact Center Express
Nice to have: Cisco Unified Contact Center Enterprise
Responsible for the design, implementation, and management of network infrastructure, primarily switches, routers, and firewalls to ensure stability, security, and efficiency.
Responsibilities
Designs and deploys Cisco-based and other network solutions to meet organizational requirements
Configure and maintain switches, routers, and firewalls
Implements network security measures to protect against unauthorized access, vulnerabilities, and attacks
Conducts regular security audits and ensures compliance with organizational policies and industry standards
Monitors network performance and identifies opportunities to optimize network infrastructure for maximum performance and uptime
Requirements
Bachelor's degree in computer science
Information Technology
or related field
Nice to have: Cisco Certified Network Professional (CCNP) certification
Provide technical support and field engineering services for defense projects in Japan, including onsite and remote assistance, troubleshooting, testing, and customer liaison.
Responsibilities
Serve as primary point of contact for engineering and quality queries
Deliver technical support onsite and remotely
Collaborate with internal teams and global factories
Represent Thales in technical discussions
Participate in pre-shipment inspections
Requirements
Bachelor’s degree in mechanical engineering, electrical engineering, telecommunications, computer science, or a related field
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