Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store. Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions. Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors. Assemble custom computers sold by our expert build-your-own (BYO) sales team. Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies. Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked. Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, SMS, and email communication regarding their service event on a constant basis. Ensure that customer service standards are met and that difficult customer situations are handled courteously and professionally. Perform additional duties and responsibilities as assigned.
- Provide in-person consultations and troubleshooting to customers at the service counter
- Recommend various service solutions including data backups, anti-virus, extended warranties, and support subscriptions
- Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices
- Assemble custom computers sold by our expert build-your-own (BYO) sales team
- Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications
- High School diploma or equivalent
- Nice to have: industry certifications
- Nice to have: technical manuals
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