Support Specialist to support the product and our customers via email, phone, text chat, and screen-sharing.
Responsibilities
Resolve customer questions, issues, and needs through email, phone, video conferencing and screen-sharing
Track customer inquiries and ensure timely resolution while escalating complex technical issues when necessary
Document and process feature requests and bug reports while collaborating with the product and engineering team to address issues
Configure and improve our AI-driven support ticketing system by creating prompts, rules, routing logic, labeling/triaging tickets, and feeding product knowledge so the AI handles Wealthbox-specific situations more effectively
Maintain and update our knowledge base documentation, including FAQs
Acting as a liaison between customers and the company to deliver outstanding customer service and handle administrative tasks.
Responsibilities
Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
Provide excellent customer service to both customers and UniFirst personnel.
Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
Partner and provide administrative support to UniFirst’s Sales Department.
Perform basic data entry and other administrative duties.
Assister les clients francophones dans le support technique et administratif des services de télécommunications.
Locations (2)
Porto, Portugal
Matosinhos, Vila Real District, Portugal
Compensation
Rémunération : 1 020 € bruts/mois de base (versés sur 14 mois) + 100 € bruts/mois de prime garantie (durant les 3 premiers mois) + Primes de performance individuelles + 9,60 € nets/jour d'indemnités repas + 150 € bruts de prime de bienvenue (attribuée au 4ème mois).
Responsibilities
Répondre aux requêtes des abonnés concernant leurs formules télécoms, facturation, gestion de compte ou support technique
Diagnostiquer et résoudre rapidement les difficultés techniques ou administratives
Informer les utilisateurs des nouvelles options et fonctionnalités
Traiter les demandes entrantes par appels, courriers électroniques et chat
Enregistrer et actualiser les données clients dans les outils internes
The Student Phone Service Desk Technician provides Level I technology support to university faculty, staff, students, and affiliates primarily by telephone.
Compensation
Hiring Salary: $15/hour
Responsibilities
Answer incoming service desk calls promptly and provide a professional, courteous, and customer-focused experience.
Confirm caller information and gather clear details about the request, symptoms, business impact, and troubleshooting already attempted.
Provide Level I phone support for account access, passwords, multi-factor authentication, university applications, operating systems, connectivity, printing, email, browsers, mobile devices, and other supported technology services.
Guide callers through troubleshooting steps using clear, patient, and non-technical language appropriate to the caller’s experience level.
Create, update, categorize, prioritize, route, and manage incident and service-request tickets in the IT service management system.
Requirements
High school diploma or equivalent
Nice to have: current enrollment as a university student
Provide Service Desk support at a client site in Ottawa, Ontario, Canada, handling telephone and email support, troubleshooting software and hardware, and managing ticketing system requests.
Compensation
A reasonable estimate of the current compensation range for this position is $37,800 - $70,200.
Responsibilities
Provide telephone and email support for all applications, proprietary programs and computer equipment used by the firm.
Ensure second-level support is monitored at all times during hours of operation.
Respond to requests in a courteous, professional and appropriate manner.
Document requests using a ticketing system.
Assess and resolve all support requests based on urgency, issue type and available resources.
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