Referso Jobs

Customer Service Representative Onsite

Teleperformance (TP Canada) · Posted Mar 16, 2026

Open

Waterloo, Ontario, Canada
On-site
Full-time · Entry
$18–$18 per hour

Customer Service Representative Onsite

Teleperformance (TP Canada) · Posted Mar 16, 2026

Open

Waterloo, Ontario, Canada
On-site
Full-time · Entry
$18–$18 per hour

Customer Service Representative Onsite (Waterloo)

Teleperformance (TP Canada) · Posted Jun 5, 2025

Open

Waterloo, Ontario, Canada
On-site
Full-time · Entry
CA$18 per hour
2+ years

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We are looking for great people to join our team as Customer Service Agents to proactively identify and offer appropriate solutions that create high customer satisfaction.

Compensation

Pay rate $18.20/hr

Responsibilities

Work collaboratively as a team with a goal to achieve a high quality standard.
Work in a high call-volume contact centre answering an average of 100 calls or more.
Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

Requirements

High School or secondary school diploma (or equivalent)
College, University or post-secondary diploma (equivalent) preferred
Nice to have: Experience with cloud-based CRM
Nice to have: Telephony tools

Skills

English Language proficiency Telephone customer service etiquette Verbal communication

Customer Service Representative Onsite

Teleperformance (TP Canada) · Posted Jun 5, 2026

Open

Waterloo, Ontario, Canada
On-site
Full-time · Entry
$18–$18 per hour
2+ years

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Customer Service Representative working onsite in a high call‑volume contact centre.

Compensation

Pay rate $18.20/hr

Responsibilities

Work collaboratively as a team with a goal to achieve a high quality standard.
Work in a high call‑volume contact centre answering an average of 100 calls or more.
Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’).
Clarify customer requirements; probe for understanding, use decision‑support tools and resources to appropriately provide resolution to the customer.
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.

Requirements

High School or secondary school diploma (or equivalent) required; College, University or post‑secondary diploma (or equivalent) preferred
Nice to have: cloud‑based CRM
Nice to have: telephony tools

Skills

customer service telephone etiquette Microsoft Office Google Suite

Customer Service Representative

Teleperformance · Posted Nov 4, 2026

Open

Waterloo, Ontario, Canada
On-site
Full-time
$19–$19 per hour
2+ years

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Provide high-quality customer support and technical assistance in a high-volume contact centre.

Compensation

Pay rate $18.50/hr

Responsibilities

Work collaboratively as a team with a goal to achieve a high quality standard.
Work in a high call-volume contact centre answering an average of 100 calls or more.
Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’).
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.

Requirements

High School or secondary school diploma (or equivalent) required; College, University or post-secondary diploma (or equivalent) preferred
Nice to have: cloud-based CRM
Nice to have: telephony tools

Skills

customer service telephone etiquette Microsoft Office Google Suite

Escalation Specialist

TripleTen · Posted Nov 4, 2026

Open

Remote, Ecuador
Remote
Full-time
$600–$600 per month
1+ years

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Manage, de-escalate, and resolve critical student issues across LATAM

Compensation

600 USD gross per month + monthly bonuses based on KPI results

Responsibilities

Investigate escalated cases
Communicate with students via calls and written channels
Negotiate and mediate agreements
Identify and mitigate reputational and legal risks
Coordinate with internal teams

Skills

customer service retention escalations high-touch support active listening communication negotiation persuasion mediation empathy emotional intelligence

Escalation Specialist

TripleTen · Posted Nov 4, 2026

Open

Remote
Remote
Full-time · Entry
$600–$600 per month
1+ years

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Manage, de‑escalate, and resolve critical student issues across the LATAM market

Compensation

600 USD gross per month + monthly bonuses based on KPI results

Responsibilities

Investigate escalated cases
Communicate directly with students
Negotiate and mediate agreements
Identify and mitigate reputational and legal risks
Coordinate with internal teams

Skills

customer service retention escalations high-touch support active listening communication negotiation persuasion mediation empathy emotional intelligence

Call Center Quality Assurance Specialist

Amazon · Posted Nov 3, 2026

Open

Tempe, Arizona, United States
On-site
Full-time
$24–$27 per hour
1+ years

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Quality Assurance Specialist for Amazon One Medical Customer Care Center, auditing member interactions and providing feedback to improve patient experience.

Compensation

USA, AZ, Tempe - 24.00 - 27.00 USD hourly

Responsibilities

Review, score, and document patient calls and interactions against established operational and quality standards
Give timely, constructive, actionable feedback to care team members
Partner with care team leads and supervisors to address quality concerns
Analyze evaluation data to find performance trends and recommend solutions
Take part in calibration sessions and help develop and refine quality scoring tools

Requirements

Nice to have: healthcare background

Skills

quality assurance customer service communication process improvement policy compliance telephony tools

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