Tier 1 Technical Support jobs

Support Desk Analyst

Ooma · Posted Nov 9, 2026

Open

Boca Raton, Florida, United States
Full-time
$22–$25 per year

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Support Desk Analyst

Ooma · Posted Nov 9, 2026

Open

Boca Raton, Florida, United States
Full-time
$22–$25 per year

Apply with Referso

Support Desk Analyst

Ooma · Posted Nov 9, 2026

Open

Vancouver, British Columbia, Canada
CA$46K–CA$56K per year

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First line of contact for Ooma Enterprise, providing initial troubleshooting of IP Telephony anomalies and facilitating escalations.

Compensation

The base salary range for candidates in located Canada is listed below. The base pay range is subject to change and may be modified in the future. Canada Pay Range $46,000—$56,000 CAD

Responsibilities

Field customer support requests and account inquiries
Troubleshoot and solve Tier 1 issues
Escalate where needed and follow-up promptly
Assist customers in using the platform and designing call flows
Work weekends and holidays as part of a rotating schedule

Requirements

Post-Secondary education preferred
Nice to have: Fluent in French or Québécois
Nice to have: Prior experience in Tier 1 technical support or Customer Success

Skills

Tier 1 technical support Customer Success Networking fundamentals (TCP/IP, DHCP, VPN)Technical aptitude Problem solving

Technical Customer Service Representative

QTS Data Centers · Posted Nov 9, 2026

Open

Suwanee, Georgia, United States
On-site
Full-time · Entry
1–2 years

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Responsible for managing the phone queue, monitoring the alarm board, managing tickets in the Incident Management System, and troubleshooting technical requests for customers.

Compensation

This role is also eligible for a competitive beneﬁts package... This position is Bonus eligible. Every employee is bonus or commission eligible

Responsibilities

Provide tier 1 technical support to troubleshoot customer/employee issues
Answer phones and respond to customer/employee requests
Respond to internal Helpdesk support tickets
Respond to alarms and take appropriate action to correct the problem or escalate based upon Operations Service Center policy
Provide resolution or escalation for incidents as required by QTS Service Level Agreements

Requirements

Associate’s degree in computer science
cyber security
management information systems
or equivalent professional experience
Nice to have: CompTIA A+

Skills

Tier 1 technical support Helpdesk Service Desk support Microsoft Office Suite

Sr. IT Associate

Leadership Conference Education Fund · Posted Nov 5, 2026

Open

Washington, District of Columbia, United States
Hybrid
Full-time · Senior
$84K–$103K per year
5+ years

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Provide Tier 1 and Tier 2 technical support, troubleshoot systems, install hardware/software, maintain IT security, and support staff across multiple systems.

Compensation

The target salary range for this position is $84,058 – $103,328.

Responsibilities

Resolve IT support tickets in a timely manner
Research, track, and test new software features
Maintain website-related portals
Conduct select project management initiatives
Coordinate IT onboarding and offboarding processes

Requirements

Bachelor's degree
Technical associate's degree
IT certification
Nice to have: Experience in nonprofits

Skills

Tier 1 technical support Tier 2 technical support Troubleshooting computer systems Hardware installation Software installation System updates

Systems Administrator

Dezign Concepts LLC · Posted Nov 5, 2026

Open

Reston, Virginia, United States
$220K per year

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Compensation

Salary: Up to $220K (salary is commensurate with education and experience)

Responsibilities

Support Systems Administration with Linux and Windows
Provide Tier 1 and Tier 2 technical support in enterprise environments
Administer Linux systems
Administer Windows systems
Write scripts using PowerShell, Bash, Python, Perl

Requirements

Nice to have: sponsor collaboration tools
Nice to have: supporting enterprise or mission-critical environments

Skills

systems administration Tier 1 technical support Tier 2 technical support Linux administration Windows administration scripting PowerShell scripting Bash scripting Python

Support Desk Analyst

Support Desk Analyst

Compensation

Responsibilities

Requirements

Skills

Benefits

Support Desk Analyst

Compensation

Responsibilities

Requirements

Skills

Technical Customer Service Representative

Compensation

Responsibilities

Requirements

Skills

Sr. IT Associate

Compensation

Responsibilities

Requirements

Skills

Systems Administrator

Compensation

Responsibilities

Requirements

Skills

Benefits

Benefits

Benefits