Serve as the first line of contact for Ooma Enterprise, providing initial troubleshooting of IP Telephony anomalies and facilitating internal and external escalations.
Compensation
$22—$25 USD
Responsibilities
Field customer support requests and account inquiries
Troubleshoot and solve Tier 1 issues
Escalate where needed and follow up promptly
Assist customers in using the platform and re-configuring call flows
Work weekends and holidays as part of a rotating support schedule
First line of contact for Ooma Enterprise, providing initial troubleshooting of IP Telephony anomalies and facilitating escalations.
Compensation
The base salary range for candidates in located Canada is listed below. The base pay range is subject to change and may be modified in the future. Canada Pay Range $46,000—$56,000 CAD
Responsibilities
Field customer support requests and account inquiries
Troubleshoot and solve Tier 1 issues
Escalate where needed and follow-up promptly
Assist customers in using the platform and designing call flows
Work weekends and holidays as part of a rotating schedule
Requirements
Post-Secondary education preferred
Nice to have: Fluent in French or Québécois
Nice to have: Prior experience in Tier 1 technical support or Customer Success
Responsible for managing the phone queue, monitoring the alarm board, managing tickets in the Incident Management System, and troubleshooting technical requests for customers.
Compensation
This role is also eligible for a competitive benefits package... This position is Bonus eligible. Every employee is bonus or commission eligible
Responsibilities
Provide tier 1 technical support to troubleshoot customer/employee issues
Answer phones and respond to customer/employee requests
Respond to internal Helpdesk support tickets
Respond to alarms and take appropriate action to correct the problem or escalate based upon Operations Service Center policy
Provide resolution or escalation for incidents as required by QTS Service Level Agreements
Provide Tier 1 and Tier 2 technical support, troubleshoot systems, install hardware/software, maintain IT security, and support staff across multiple systems.
Compensation
The target salary range for this position is $84,058 – $103,328.
Responsibilities
Resolve IT support tickets in a timely manner
Research, track, and test new software features
Maintain website-related portals
Conduct select project management initiatives
Coordinate IT onboarding and offboarding processes
We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude.
Job Description
1.技術支援與問題解決：
-執行RMA不良品（Failure Analysis-FA）分析.提出改善建議，協助提升產品品質
-分析並診斷客戶的技術問題，提供有效的解決方案。
2.外包/據點培訓與教育：
-為外包/據點進行培訓，確保能夠充分理解並有效使用產品並稽核作業品質
-撰寫並更新技術檔與使用手冊，幫助解決常見問題。
3.內部協作與知識分享：
-與內部工程團隊合作，確保技術問題能夠迅速解決。
-分享技術知識與最佳實踐，提升團隊整體技術能力。
4.產品測試與反饋：
-參與新產品的測試與驗證，確保產品符合客戶需求。
-收集並分析客戶反饋，向產品開發團隊提供改進建議。
5.技術專案管理：
-管理自身專業領域的技術專案，協調工作與資源，確保專案按時完成。
-提供資淺同事非正式的指導，幫助他們提升技術能力。
Education
Work Experience
Language
Skills
[Basic Technical Knowledge] Online Communication、 [Engineering Practices] Documentation Generation、 [Engineering Practices] Technical Documentation、 [General Networking] Domain Name System、 [General Networking] Network Infrastructure、 [General Networking] Network Troubleshooting、 [IT Management] Problem Management、 [Networking Hardware] Wireless Access Point、 [Network Protocols] Dynamic Host Configuration Protocol (DHCP)、 [Network Protocols] IPv4、 [Technical Support and Services] Deployment Support、 [Technical Support and Services] Device Setup、 [Technical Support and Services] End-User Training And Support、 [Technical Support and Services] Error Messages、 [Technical Support and Services] Hardware Troubleshooting、 [Technical Support and Services] Help Desk Support、 [Technical Support and Services] Issue Tracking、 [Technical Support and Services] Knowledge-Centered Service、 [Technical Support and Services] Network Support、 [Technical Support and Services] Remote Technical Support、 [Technical Support and Services] System Level Troubleshooting、 [Technical Support and Services] Tier 1 Technical Support、 [Technical Support and Services] Windows Support、 [Video and Web Conferencing] Google Meet、 [Video and Web Conferencing] Zoom (Video Conferencing Tool)
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