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Tier 2 technical support jobs

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Skill:Tier 2 technical support

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1–4 jobs· newest first

Sr. IT Associate
Leadership Conference Education Fund · Washington, US
$84K–$103KHybrid · Full-time · Senior
Systems Administrator
Dezign Concepts LLC · Reston, US
$220K
Tier 2 Helpdesk Lead
Yulista Holding, LLC · Washington, US
Systems Administrator
Bespoke Technologies · Reston, US
On-site

+10K new in the last hour

L

Sr. IT Associate

Leadership Conference Education Fund · Posted Nov 5, 2026

Washington, District of Columbia, United States
Hybrid
Full-time · Senior
$84K–$103K per year
5+ years

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Provide Tier 1 and Tier 2 technical support, troubleshoot systems, install hardware/software, maintain IT security, and support staff across multiple systems.

Compensation

The target salary range for this position is $84,058 – $103,328.

Responsibilities

Resolve IT support tickets in a timely manner
Research, track, and test new software features
Maintain website-related portals
Conduct select project management initiatives
Coordinate IT onboarding and offboarding processes

Requirements

Bachelor's degree
Technical associate's degree
IT certification
Nice to have: Experience in nonprofits

Skills

Tier 1 technical support Tier 2 technical support Troubleshooting computer systems Hardware installation Software installation System updates Active Directory management Microsoft applications Google services Zoom Cloud services Google Active Directory

Benefits

Paid time off
15 federal holidays
Biweekly organization-specific holidays
Medical insurance
Dental insurance

See full job description

Systems Administrator

Dezign Concepts LLC · Posted Nov 5, 2026

Reston, Virginia, United States
$220K per year

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Compensation

Salary: Up to $220K (salary is commensurate with education and experience)

Responsibilities

Support Systems Administration with Linux and Windows
Provide Tier 1 and Tier 2 technical support in enterprise environments
Administer Linux systems
Administer Windows systems
Write scripts using PowerShell, Bash, Python, Perl

Requirements

Nice to have: sponsor collaboration tools
Nice to have: supporting enterprise or mission-critical environments

Skills

systems administration Tier 1 technical support Tier 2 technical support Linux administration Windows administration scripting PowerShell scripting Bash scripting Python

Tier 2 Helpdesk Lead

Yulista Holding, LLC · Posted Nov 4, 2026

Washington, District of Columbia, United States

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Lead Tier 2 helpdesk operations for the DOJ and related federal agencies.

Responsibilities

Lead and oversee day-to-day operations of the USAidam Tier 2 Helpdesk.
Serve as the primary escalation point for USAidam issues that cannot be resolved by Tier 1 support personnel.
Ensure incoming helpdesk tickets are properly reviewed, prioritized, assigned, tracked, escalated, and resolved in accordance with applicable service-level requirements.
Provide timely responses to users and ensure support activities comply with SLAs established by EOUSA OCIO EOPS.
Troubleshoot and resolve technical and user-access issues associated with USAidam systems and services.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related discipline.
Nice to have: Experience supporting DOJ, EOUSA, or another Federal Government organization
Nice to have: Experience supporting SailPoint IdentityIQ and/or Okta Identity Engine
Nice to have: Experience supporting cloud and hybrid computing environments
Nice to have: Experience working in a DevOps or DevSecOps environment

Skills

Tier 2 technical support ITIL Foundation or other IT Service Management certification Identity and Access Management (IAM/IdAM) systems Okta Identity Engine SailPoint IdentityIQ Single Sign-On (SSO)Multi-Factor Authentication (MFA)Authentication and federation technologies (PIV, SAML, OIDC, SCIM)Privileged Access Management (PAM)Enterprise ticketing systems Service Level Agreements (SLAs)Technical documentation

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B

Systems Administrator

Bespoke Technologies · Posted Nov 4, 2026

Reston, Virginia, United States
On-site

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Support a team with Linux and Windows administration, providing Tier 1 and Tier 2 technical support in enterprise environments.

Responsibilities

Provide Tier 1 and Tier 2 technical support
Administer Linux and Windows systems
Script using PowerShell, Bash, Python, Perl
Perform digital forensics or storage recovery
Troubleshoot damaged or encrypted storage devices

Skills

systems administration Tier 1 technical support Tier 2 technical support Linux administration Windows administration PowerShell scripting Bash scripting Python scripting Perl scripting digital forensics

digital forensics

storage recovery

Windows operating systems

Linux operating systems

file systems NTFS FAT exFAT ext3 ext4 XFS Btrfs

RAID technologies

disk management

disk partitioning MBR GPT

storage interfaces SATA SAS NVMe USB

Linux Unified Key Setup LUKS

troubleshooting storage devices

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DevOps or DevSecOps environment

storage recovery

RAID technologies

disk management

disk partitioning

LUKS encrypted file systems

See full job description