- Heredia, Heredia, Costa Rica
- Hybrid
- 4–6 years
Provide high‑quality technical assistance for Juniper Networks' Switching products, troubleshooting hardware and software issues, and supporting global customers.
Responsibilities
- Deliver technical support via telephone and electronic communication
- Document and reproduce customer problems
- Coordinate fixes with engineering
- Manage critical customer accounts and escalation requests
- Troubleshoot hardware and software issues
Requirements
- B.S. and/or higher-level degree in Computer Science, Telecommunications, or equivalent work experience
- Nice to have: AI/ML experience