Provide technical support for the commissioning, operation, maintenance and decommissioning of medical equipment, coordinate and supervise vendors and contractors, monitor equipment performance, investigate faults, support engineers, gather user feedback, manage spare parts inventory, and assist with documentation and equipment-related projects.
Responsibilities
Provide technical support for medical equipment
Coordinate and supervise vendors and contractors
Monitor equipment performance and investigate faults
Provide user level technical support by installing, configuring, maintaining and troubleshooting PC hardware and software issues and resolve technical issues affecting agents on site.
Compensation
a great compensation package and performance bonus opportunities
Responsibilities
Proactively recognize, translate, and resolve technical issues affecting agents on site
Provide user level technical support by installing, configuring, maintaining and troubleshooting PC hardware and software issues
Bridge an end-to-end resolution during the help ticket life cycle while performing administrative functions as required
Work to resolve issues over zoom by walking the associate through troubleshooting processes
Monitor and prioritize ticketed requests based on status, updates, and escalations
Requirements
IT related bachelor's degree or equivalent experience in IT
The Customer Success Engineer Tier 2 is tasked with handling more complex technical issues that escape Tier 1 support, ensuring customer satisfaction and product reliability.
Compensation
Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out
Responsibilities
Handling more complex technical issues that have been escalated from Tier 1
Conducting thorough analysis to identify root causes of technical problems
Working closely with Tier 1 support and other departments for issue resolution
Providing guidance and training to Tier 1 support to enhance their problem-solving skills
Updating and maintaining internal knowledge bases and documentation