Assist the Accounting department with forecasting, budgeting, labor and inventory controls, analysis, auditing, and operational responsibilities for supported units.
Compensation
The salary range for this position is $65,000 to $75,000.
Responsibilities
Manage and reconcile daily sales reporting across multiple business systems to ensure accuracy and consistency.
Prepare and distribute daily sales reports to client stakeholders and internal management teams.
Calculate and administer partner royalty program payments in accordance with established guidelines and procedures.
Generate and maintain client-required sales and performance reports.
Remotely monitors customer service skills of all customer service representatives to ensure quality of call handling, accurate coding in CRS and making appropriate documentation.
Completes established monitoring objectives in accordance with applicable SOP’s.
Provides written and oral feedback to the CSR on all calls monitored.
Completes daily statistical reports and spreadsheets according to standard procedure.
Completes Quality Control Reports as assigned on a daily basis, makes corrections to CRS when errors exist and documents the contact.
Join Teleperformance – Where Excellence Meets Opportunity!
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description
Typing Speed - 30 WPM
Accuracy - 90%, Language Proficiency: B2, 10th + 2
Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
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