Provide Tier I and Tier II technical support for end users across devices, applications, and workplace technology.
Base salary is determined by the candidate’s work location, along with skills, experience, and internal equity. The ranges below reflect the minimum and maximum base pay for each geographic tier: Tier 1 (Baltimore, MD, Washington, DC, and Northern Virginia): $40.11 - $51.41 per hour Tier 2 (New Castle, DE, and Dallas, TX): $33.55 - $40.56 per hour Tier 3 (Los Angeles, CA): $32.13 - $36.95 per hour Tier 4 (Orlando, FL): $28.73 - $33.04 per hour
- Receive, log, and track user requests through approved phone, email, portal, chat, or walk-up channels
- Provide Tier I and, when assigned, Tier II support for accounts, applications, endpoint devices, peripherals, and connectivity
- Diagnose incidents, apply approved troubleshooting methods, and resolve requests within assigned authority
- Maintain complete tickets documenting symptoms, troubleshooting, actions, resolution, affected assets, and follow-up
- Install, configure, image, or replace approved devices and software, and support onboarding, offboarding, access changes, deployment, and recovery
- High school diploma or equivalent
- Associate degree in information technology, computer science, or a related field
- Nice to have: technical certifications
- Nice to have: experience in government, regulated, or security-conscious environments
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