As the IT MSP Account Manager, you will be responsible for managing comprehensive delivery operations for our IT Contingent Workforce Managed Services Program (MSP) and fostering strong client and partner relationships.
Compensation
$70,000 - $75,000 per year
Responsibilities
Manage end-to-end delivery operations for the contingent workforce program within the state, ensuring timely and quality requisition fulfillment for hourly and project work
Cultivate and maintain strong, long-term relationships with key client stakeholders & supplier partners, acting as the primary point of contact for all program-related matters
Provide ongoing client support, addressing inquiries, resolving issues, and ensuring high levels of client satisfaction
Monitor program performance against Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs), implementing corrective actions as needed
Provide VMS (Vendor Management System) training and assistance when needed to the client and/or Suppliers
Requirements
Bachelor's degree in Business, Marketing, or a related field
Nice to have: knowledge of state government structures
Nice to have: previous experience with State of Ohio government
Nice to have: previous MSP program experience for IT Contingent Workforce Management programs
The IT MSP Account Manager will be responsible for managing comprehensive delivery operations for the IT Contingent Workforce Managed Services Program (MSP) and fostering strong client and partner relationships within the State of Ohio.
Compensation
$70,000 - $75,000 per year
Responsibilities
Manage end-to-end delivery operations for the contingent workforce program within the state, ensuring timely and quality requisition fulfillment for hourly and project work
Cultivate and maintain strong, long-term relationships with key client stakeholders & supplier partners, acting as the primary point of contact for all program-related matters
Provide ongoing client support, addressing inquiries, resolving issues, and ensuring high levels of client satisfaction
Monitor program performance against Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs), implementing corrective actions as needed
Provide VMS (Vendor Management System) training and assistance when needed to the client and/or Suppliers
Requirements
Bachelor's degree in Business, Marketing, or a related field
Lead and manage services procurement (SOW) activities for Randstad Enterprise’s clients, driving sourcing, contracting, negotiation, and supplier management to achieve cost savings and compliance.
Responsibilities
Develop partnering relationships with the client’s SOW business owner community
Act as a sourcing agent, mediator, negotiator, and SOW author on behalf of the client’s SOW business owners
Process all procurement requisition activity through a Vendor Management System (VMS) and related procurement technologies
Develop competency knowledge of the program’s SOW services supplier community
Perform analysis to include cost savings reporting and other quality or efficiency data
Requirements
University/Postgraduate or equivalent professional & intellectual ability
The Vendor Management Intern supports the organization’s vendor and strategic partnership function through research, data maintenance, project coordination, documentation, reporting, and process improvement.
Locations (3)
New York, United States
New Jersey, United States
United States
Compensation
Competitive full-time compensation range of $17-22 Hourly DOE
Responsibilities
Explain the vendor lifecycle from initial intake and due diligence through onboarding, active management, renewal, and offboarding.
Distinguish strategic vendor ownership from administrative coordination and recognize when an issue requires escalation.
Use approved business systems to organize vendor records, tasks, documents, contacts, dates, and status information.
Apply data-quality standards to identify missing fields, duplicates, inconsistent formats, and outdated information.
Create clear meeting notes, action logs, SOPs, process maps, data dictionaries, and maintenance instructions.
Requirements
Currently pursuing or recently completed coursework in business, supply chain, operations, information systems, finance, marketing, public administration, or a related field.
