Provide end‑user training for VA Memorials Integration Services and Innovation (MISI) and develop training materials, learner support resources, and readiness measures for NCA teams.
Salary range: $80,000-$90,000
- Create and update instructor guides, videos, step‑by‑step job aids, and accessible learning modules for VA‑EISS workflows.
- Conduct workflow walk‑throughs with SMEs and record training scenarios based on approved releases and business rules.
- Coordinate training schedules, attendance, course evaluations, and remediation of common user issues.
- Use VA‑authorized AI‑assisted drafting for training content, verifying all facts, screenshots and accessibility requirements.
- Maintain a version‑controlled library of materials and feed user concerns into the VA‑approved backlog.
- Bachelor’s Degree in computer science or an IT‑related degree
- Nice to have: Familiarity with VA/NCA
- Nice to have: Section 508
- Nice to have: software implementation/change management
- Nice to have: LMS administration
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